Lead Program Management Executive

Job Summary

Responsible for supporting business processes within Global Business Services, driving program management including but not limited to governance, transition and continuous improvements

Job Responsibilities

• Responsible for operational excellence in line with GBS operating model by driving governance framework as per GBS operating model
• Drive governance for GBS operational plans
• Publish operational dashboards. Trend and analyze for governance
• Track execution of operational actions. Report against plan on outcomes realized from actions
• Champion Continuous Improvement Initiatives at GBS
• Drive meeting as per agreed governance framework for all processes
• Ensure transition excellence by implementing 6D methodology for all process transfers
• Manage RAID (Risk, Action, Issue, Decision) across GBS for people, process and systems
• Escalate process risks and issues appropriately collaboratively with the Service Leaders and Operational Leaders
• Support Quality Management Team for activities as aligned
• Support regulatory and customer audits, when required
• Escalate unresolved issues to immediate supervisor
• Works in a safe manner collaborating as a team member to achieve all outcomes.
• Demonstrate Behaviours that exhibit our organizational Values : Collaboration, Courage, Perseverance, and Passion.
• Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
• All other relevant duties as assigned.

Job Requirements

Education

Knowledge, Skills and Abilities

Experience