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Customer Care executive

Customer Care executive

Riddhi Corporate Services LtdAhmedabad, Gujarat, India
30+ days ago
Job description
  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possesses excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.
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    Customer Care Executive • Ahmedabad, Gujarat, India

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