This job offer is not available in your country.
Senior Manager - HR Delivery T4
McDonald'sIN12 days ago
Job descriptionPartner with Scaled Services Contact Center to maintain understanding of issues and direct paths to resolution, analyzing symptoms, logs and data to resolve issues related to Core HR, Talent Management, Talent Attraction, and Total Rewards Serve as a liaison between the Scaled Services Tier 2 Delivery Team and, GBS PEX Delivery Towers and other relevant teams, addressing cross-functional dependencies Monitor the performance management for Scaled Services Tier 2 employees, identifying barriers to success and participate in service delivery quality control sessions Oversee the development and management of KPI and performance metrics to benchmark self-service assets and plan performance improvements where needed Ensure high-quality self- and concierge services to employees, demonstrating exceptional customer service and effectively addressing their needs and inquiries Analyze and understand feedback from Scaled Services Tier 2 Delivery customers and stakeholders, communicating findings to Scaled Services team Serve as a subject matter expert, staying informed of the latest industry trends to influence asset improvements and overall employee experience Degree in Human Resources, Business Administration, Organizational Development, or related field; advanced degree preferred Experience working in Human Resources, Employee Experience, or Service Delivery Experience operating in large, multi-national corporations in a highly matrixed, complex structure Experience working across many countries and cultures Understands the needs and challenges of global leaders Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions First hand experience working for HR outsourcing provider in their career companies. Extensive experience collaborating with and leading global teams across various regions Expert in driving cross-functional initiatives, ensuring organizational objectives are met seamlessly Demonstrated ability to operate as a people manager, leading diverse, complex teams, fostering a culture of innovation and collaboration across global markets Service Delivery Expertise & Skills Contact centre delivery expertise and skills, working with third party providers specific to HR contact center environment Technical knowledge in areas of employee experience or service delivery Excellent analytical, problem-solving, and data-analysis skills Ability to write well and communicate effectively across all layers of the organization Knowledge of HR compliance and data privacy regulations Strong business acumen Open to learning new systems and processes Exceptional communication (verbal and written) and interpersonal skills Positive attitude and a willingness to learn; self-starter Strong ability to influence others; able to build and drive a strong business case for people as a growth driver Continuous improvement and growth mindset
Salary : Competitive / Paid in Indian Rupee . INR / Annual Recommended Quick Links
- Jobs by Location
- Jobs by Industry
What You Should Know About This Job
About McDonald's :
One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
Job Description :
McDonald's has an exciting opportunity for a Senior Manager, Delivery Service Delivery Specialist (Core HR, Talent, and Total Rewards role based in our India Global Business Services Office. You will be responsible for overseeing the successful delivery of comprehensive support to staff and crew delivered by the Scaled Services team by acting as a center for inquiries, issue resolution, and knowledge dissemination.
The candidate is expected to reside in India.
Responsibilities :
In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to :
Collaboration & Partnership :
Performance Monitoring & Quality Control :
Service Excellence & Feedback Management :
Qualifications
Basic Qualifications :
Preferred Qualifications :
Create a job alert for this search
Senior Manager Hr • IN
Related jobs
Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC.With successful placements in 52 countries, we combine speed and cutting-edge technology to sour...Show moreLast updated: 30+ days ago
![SPS Associate [T4], SPS T4](https://cdn-dynamic.talent.com/ajax/img/get-logo.php?empcode=timesjobs&empname=AMAZON%20INDIA%20PVT%20LTD)
![SPS Associate [T4], SPS T4](https://cdn-dynamic.talent.com/ajax/img/get-logo.php?empcode=amazon&empname=ADCI%20HYD%2020%20SEZ%20-%20H94)
As a Manager / Deputy General Manager, the role requires an HR IT Specialist to possess both core HR domain expertise and experience in implementing IT projects within specific HR functions.As a spe...Show moreLast updated: 30+ days ago
![Senior Manager - HR Delivery [T500-18744]](https://cdn-dynamic.talent.com/ajax/img/get-logo.php?empcode=clickcast-appcast-li-in-cpc&empname=McDonald's)
Senior HR Manager
Version 1Bengaluru, Karnataka, India We are seeking an experienced Senior HR Manager to join our People Team in Bangalore.This role will oversee all HR operations in India acting as a coach and mentor to the HR teamwhether they report...Show moreLast updated: 30+ days ago
T4- Lead Engineer
GuardianINDIA Act as a technical subject matter expert for the internal team on areas such as system functionality and approach including solving systems operations issues, performance initiatives.Develop / Enhanc...Show moreLast updated: 30+ days ago
- Promoted
- New!
Senior Staff Engineer Software T4
ANSRIN Competitive / Paid in Indian Rupee.What You Should Know About This Job.ANSR is hiring for one of its client.About Albertsons Companies Inc.
As a leading food and drug retailer in the United States, ...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
Full Stack Developer - Senior I T4
FedEx ACCIN Competitive / Paid in Indian Rupee.What You Should Know About This Job.Located in Hyderabad, India, FedEx ACC India serves as a strategic technology division for FedEx that will focus on developing...Show moreLast updated: less than 1 hour ago
- Promoted
Manager / Senior Manager - HR - Digitalization
JBMumbai, Maharashtra, India We are seeking a highly skilled HR IT Manager to join our team.The ideal candidate will be responsible for managing and optimizing our HR information systems (HRIS) and ensuring seamless integratio...Show moreLast updated: 28 days ago
Junior Scrum Master - T4
AlightChennai, Tamil Nadu, India Guiding the team and organization on how to use Agile / Scrum practices and values to delight customers.Guiding the team on how to get the most of out self-organization.
Guiding the team on self-organ...Show moreLast updated: 17 days ago
- Promoted
- New!
Analyst - Application Development T4
H.E. Services IndiaIN Competitive / Paid in Indian Rupee.What You Should Know About This Job.Services vibrant tech Center in Hyderabad, you will have the opportunity to contribute to technology innovation for Holman Aut...Show moreLast updated: less than 1 hour ago
- Promoted
Senior Delivery Manager
Grid DynamicsBengaluru, Karnataka, India Grid Dyanimcs is hiring a Senior Delivery Manager to lead complex project deliveries, manage cross-functional teams, mitigate risks, and ensure alignment with business goals.The role involves stake...Show moreLast updated: 12 days ago
Senior HR Manager - APAC
Uplift People ConsultingMumbai, MH, INQuick Apply
Junior Scrum Master - T4
Alight SolutionsINDIA Guiding the team and organization on how to use Agile / Scrum practices and values to delight customers.Guiding the team on how to get the most out of self-organization.
Guiding the team on self-organ...Show moreLast updated: 26 days ago
SPS Associate [T4], SPS T4
AMAZON INDIA PVT LTDINDIA Earths most customer-centric company.To support this vision, we need exceptionally talented, bright, and driven people.If you would like to help us build the place to find and buy anything online, ...Show moreLast updated: 14 days ago
Senior delivery manager
BP EnergyPune, MH, India Technology .IT&S Group .This role is a key part of the Functions Delivery Team, overseeing non-ERP business applications focused on Strategy, Eth...Show moreLast updated: 5 days ago
- Promoted
Senior Manager- HR Operations
Axis Max Life Insurance LimitedIndia About the Role We are looking for an experienced and forward-thinking HR professional to lead HR operations technology and special initiatives for our team.
This role demands a strong grasp of core ...Show moreLast updated: 10 days ago
SPS Associate [T4], SPS T4
ADCI HYD 20 SEZ - H94Hyderabad, Telangana, IND Earth’s most customer-centric company.To support this vision, we need exceptionally talented, bright, and driven people.If you would like to help us build the place to find and buy anything online,...Show moreLast updated: 30+ days ago
Manager - HR Tech Platform Delivery
ScaleneWorksMumbai, Maharashtra, IndiaQuick Apply
- Promoted
- New!
Software Engineer T4
Talent500IN Competitive / Paid in Indian Rupee.What You Should Know About This Job.The Impact You'll Make in this Role : .As a Software Engineer, you will have the opportunity to tap into your curiosity and coll...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
Senior Software Development Engineer - FullStack T4
Delta Air LinesIN Competitive / Paid in Indian Rupee.What You Should Know About This Job.Delta Air Lines (NYSE : DAL) is the U.Powered by our employees around the world, Delta has for a decade led the airline industr...Show moreLast updated: less than 1 hour ago
- Promoted
Manager / Senior Manager - HR Operations
MedantaIndia Purpose The HR Operations lead is responsible for overseeing and managing the day-to-day operations of our staff.The individual will be responsible to work with Unit HR Operations team, recruiters,...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager - HR Delivery [T500-18744]
McDonald'sHyderabad, Telangana, India One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad.
Our global offices serve as dynamic innovation and op...Show moreLast updated: 16 days ago
Operations Lead - T4
Guardian LifeGurgaon Investment operations exposure is mandate (Stock, Bond, Mutual Funds).Strong project management orientation.Ability to extract information with apt precision and shorter timelines and communicate t...Show moreLast updated: 12 days ago