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Sr Manager, B2B Sales

Sr Manager, B2B Sales

concentrix bpo pvt ltdINDIA
30+ days ago
Job description

Job Title :

Sr Manager, B2B Sales

The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and / or revenue retention motions (product / service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

  • Lead the team to achieve specific business targets and meet assigned performance targets weekly / monthly / quarterly, ensuring high customer satisfaction.
  • Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
  • Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities.
  • Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
  • Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client / specific territories.
  • Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
  • Be a point of escalation for our clients and respond promptly to any issues.
  • Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed.
  • Work with client contact on reporting and forecasting.
  • Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs).
  • Coordinate team incentives and Sales Performance Incentive Funds.
  • Partner and build business relationships with all partners to ensure customer expectations are met.

Location :

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements : Time Type :

Full time

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Locations

Location : MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

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Sr Manager Sales • INDIA

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