Cluster Manager - Debt Management Services - The Wheels - 2W / 3W

Job Purpose

To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels 2W / 3W across all payment buckets aiming to reduce outstanding amounts.

Duties and Responsibilities

1. Managing Collection Targets

Ensure adherence to collection schedules.

Attain EMI and penalty collection objectives.

Reposition vehicles in cases of defaults.

Close cases by securing settlement amounts.

Explore diverse customer communication approaches for effective recovery.

2. Vendor Management

Appoint collection agencies.

Strategize and allocate tasks to agencies.

Conduct on-site checks to validate procedural adherence.

Ensure prompt payment deposits by Field Officers (FOS).

Guarantee timely payments to vendors as per the schedule.

Conduct training sessions for agents working with vendors.

3. Executing Recovery Procedures

Initiate customer calls for debt recovery.

Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.

Gather customer feedback to improve the collection process.

Conduct training sessions to enhance the teams collection skills.

Management

Conduct regular stakeholder reviews.

Align stakeholders with the collection strategy.

Realign case priorities based on defined deliverables and objectives.

4.

5. Team Management

Participate in recruitment process to identify right talent for various roles in the team

Identify high potential talent and provide opportunity to groom them for future roles

Provide ongoing coaching mentoring and performance feedback to ensure the teams success.

Set clear targets train & motivate the team and foster a positive and collaborative work environment.

Key Decisions / Dimensions

Following decisions are taken by the role :

Appointment of Vendors

Major Challenges

Managing assertive customers in default

Dealing with deliberate defaulters

Sustaining a high team morale

Required Qualifications and Experience

a) Qualifications

Graduate in any stream

b) Key skills required

Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers

Experience of managing a team is required

Communication Skills & Stakeholder Management

Good knowledge and connect with legal entities

Leadership qualities

Result Oriented Mindset

Good team player

Motivation skills

Required Experience :

Manager

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Full-Time

Experience : years

Vacancy : 1