Team Lead Audio

About the Company

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, Warner Media, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Position Summary

Your primary responsibilities include people management, strong understanding of the audio workflows. Ability to interpret process guidelines and ensure adherence. You are responsible for maintaining operations metrics and trackers. Must possess a strong understanding of data analysis skills.

Outcomes and Accomplishments ­­

As a Team Lead, you will :

• Ensure all team members meet the business requirements to maintain Deluxe’s high-quality standard.
• Be responsible for escalating potential delays or challenges as soon as they are identified, to avoid a missed delivery to client.
• Be the person in-charge of attending to and tackling escalations in his / her shift.
• Be the point of contact in the assigned shift for all production matters.
• Oversee full utilization of the team member’s day.
• Be responsible for successful implementation and utilization of all tools related features that affect the departments processes and continuously work on improvements.
• Be responsible for timely replies to queries from various stakeholders as needed.
• Be responsible for driving compliance to HR processes and policies within the team.
• Be responsible for regularising timesheets and approving them on weekly basis.
• Be responsible for succession planning, coaching team members to grow in their roles and expand their skills.
• Be responsible for the team’s morale, attrition, development, coaching, and working with team members to clearly communicate their performance, feedback if any, and development areas.

What You Bring :