SO_AA_Platform_Administrator_Junior_SME

Roles & Responsibilities :

Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing communicating action plans explaining ongoing developments and conveying resolution)

Validates technical information sets fair expectations and disseminates information as needed

Schedule participate and where relevant lead Customer facing calls (being well prepared knowing his / her audience their related needs and shares information accordingly)

Demonstrates good judgement to actively assess situations engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues

Ability to work under pressure multitasking and prioritizing with a great sense of urgency collaborating with relevant stakeholders handling major incidents and / or high severity situations

Systematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issues

Maintains a closed-loop communication style that ensures proper and consistent documentation in service request / incident case notes; ensuring all stake holders are notified in a timely fashion of ongoing investigation and problem resolution status

As a 24 x 5 x 365 organization MUST BE willing to work in shifts

Support business needs via taking-up On-Call responsibilities during weekends and / or public holidays (as and when need arises)

Create knowledge base (where nonexistent) and refine existing knowledge base content to keep it up to date / relevant; may perform senior or expert level tasks for assigned products and skills

Qualifications :

Educational qualification :

BE / B-Tech in computer science / Electronics or equivalent. 3 years of Experience in IT Infrastructure support

Experience :

3 years of Experience in IT Infrastructure support

Mandatory / requires Skills :

Possesses extensive knowledge in RPA Platform Automation Anywhere (A360 versions) in Platform administration

Thrive & excel in a high-pressure time sensitive enterprise environment between RPA Application and IT Infrastructure

Fantastic Customer focused service skill (Empathy-based listening written and verbal skills)

Excellent Analytical & Technical Troubleshooting skills

Great Team Player Interpersonal skills and Presentation skills

Fair understanding of Automation Anywhere Key functionalities (like RPA AARI IQBOT & Process Discovery) and their value proposition to the customer

Good knowledge on Windows Server Operating system environments

Excellent understanding on RDBMS (MS-SQL & MySQL)

Basic understanding of web scripting programs & Git / BitBucket

Knowledge on Automation Anywhere A360 migration is added advantage

Soft Skills :

Excellent problem-solving abilities and attention to detail.

Strong communication and teamwork skills.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Proactive attitude towards learning and adapting to new technologies.

Remote Work : Employment Type :

Full-time

Experience : years

Vacancy : 1