Technical Onboarding Manager

Technical Onboarding Manager

Exp - 3-5yrs

Notice Period - Less than 30days only

Job Summary

We areseekinga detail-oriented and customer-focused Technical Onboarding Manager to lead the onboarding experience for ourcustomer. This roleis responsible forensuring a smooth, efficient, and technically sound onboarding process, enabling customers to quickly realize value from our products and services.

Key Responsibilities

• Design and execute onboarding plans tailored to customer needs, ensuring technical readiness and alignment with business goals.
• Coordinate cross-functional teams (Sales, Product, Engineering, Support) to deliver onboarding projects on time and within scope.
• Guide customers through product setup, configuration, integration, and initial usage, ensuring technical success.
• Develop onboarding documentation, technical guides, and training materials to support scalable onboarding.
• Act as a trusted advisor to clients,identifyingopportunities to improve adoption and satisfaction.
• Collaborate with Product and Engineering teams to relay customer feedback and influence product improvements.
• Track onboarding KPIs (e.g., time-to-value, activation rate) and continuouslyoptimizethe onboarding process.

Qualifications

Preferred Skills

Skills Required

Implementation, Customer Success, Agile Methodologies