Technical Support Specialist

Salary : Competitive / Paid in Indian Rupee . INR / Annual Recommended Quick Links

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What You Should Know About This Job

Hi All,

We are in need of strong resources to fill Technical Support lead position. The Candidates, that are interested, can send us their updated resumes to us.

Position : Technical Support lead

Exp : 5 - Years

Relevant Exp : 4+ years

Industry : IT, Fintech, BFSI

Location : Pune

Mode of Work : WFO

Brief JD :

Strong Exp in Oracle SQL & Linux

Exp with payment gateways,UPI,Card,NB Transaction flow

Working Exp of databases (SQL / Oracle), Strong in Linux commands

Experience with ticketing systems (e.g., Jira).

Primary Roles and Responsibilities :

1. Team Leadership & Supervision

Lead and mentor a team of technical support engineers.

Schedule and delegate tasks, manage workloads, and ensure SLAs (Service Level Agreements) are met.

2. Incident & Problem Management

Oversee the timely resolution of critical incidents and technical issues.

Implement root cause analysis (RCA) and preventive measures.

3. System & Application SupportProvide L1 / L2 support for core banking applications, online banking platforms / POS systems / Various Payment modes.

Troubleshoot issues related to system integration, transaction failures, security controls, etc.

4. Customer & Stakeholder Communication

6. Change & Release Management,Production issues - eview and approve changes from a support perspective.

7. Ensure support readiness during BCP (Business Continuity Planning) activations.

Qualification : BE, MCA

Communication : Good / Excellent :

NP : Immediate / 15 Days / 30 Days / 60 Days (Serving)

Hash tags : &IncidenceManagement