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Senior HRMS and Payroll Specialist

Senior HRMS and Payroll Specialist

TankhaPayNew Delhi, Delhi, India
2 days ago
Job description

Location : Nauroji Nagar, South Delhi

Job Type : Full-time

Role Overview :

We are looking for a bi-functional professional with a proven track record across Human Resources and Customer Success domains. The ideal candidate will have a strong grasp of HRMS systems , particularly payroll and compliance workflows, and excellent communication and coordination skills to manage client onboarding, support, retention, and satisfaction for our proprietary HRMS product – TankhaPay .

You will serve as a key link between the client and internal departments, ensuring seamless HRMS implementation, high client satisfaction, and long-term account retention.

Key Responsibilities :

  • Client Onboarding & Activation :
  • Manage end-to-end onboarding of clients on the TankhaPay HRMS application .
  • Set up and activate payroll and HRMS accounts for new clients.
  • Conduct product walkthroughs and onboarding sessions tailored to each client’s HR needs.
  • Training & Support :
  • Provide ongoing training and support to clients on TankhaPay features, payroll cycles, compliance modules, and employee self-service tools.
  • Act as the primary point of contact for customer queries and troubleshooting.
  • Payroll & Compliance Management :
  • Handle monthly payroll processing and statutory compliance for employees managed on TankhaPay.
  • Ensure timely generation of payslips, salary reports, and statutory filings like EPF, ESIC, TDS, PT, etc.
  • Customer Relationship & Retention :
  • Build and nurture strong relationships with clients to drive retention and renewals .
  • Regularly check-in with active clients to ensure satisfaction, usage consistency, and address any concerns.
  • Work proactively to reduce churn and achieve account retention and revenue targets .
  • Cross-functional Coordination :
  • Collaborate with product, technical, HR, and compliance teams to resolve client issues efficiently.
  • Share client feedback and insights to improve TankhaPay's features and user experience.

Requirements :

  • Bachelor’s or Master’s degree in HR, Business, or related fields.
  • 3–6 years of combined experience in HR operations and customer / client success roles.
  • Hands-on experience with HRMS / payroll software and knowledge of Indian labour compliance.
  • Excellent verbal and written communication skills; comfortable in delivering product demos and trainings.
  • Ability to work across departments, manage multiple client accounts, and deliver high client satisfaction.
  • Proficient in MS Excel and data analysis; CRM tools knowledge is an advantage.

    • Preferred Skills :

  • Prior experience with SaaS / HR Tech platforms.
  • Strong interpersonal and stakeholder management skills.
  • Exposure to client lifecycle management, onboarding to renewal.
  • Ability to translate HR domain knowledge into client-centric solutions.

    • Why Join Us :

  • Opportunity to be part of a mission-driven HR Tech product that is transforming the way payroll and HR services are delivered.
  • Play a critical role in both technology enablement and client success .
  • Dynamic, growth-focused work environment with cross-functional exposure .
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