As an IT Support Engineer, your responsibilities will include :
- Providing technical support and assistance to end-users and clients
- Diagnosing and resolving hardware, software, and network issues
- Installing, configuring, and maintaining IT systems and applications
- Collaborating with internal teams to identify and address IT needs
- Managing user accounts, permissions, and access rights
- Monitoring IT infrastructure and proactively addressing potential issues
- Documenting IT processes, procedures, and system configurations
- Conducting regular system audits to ensure compliance and security
- Assisting in the implementation of IT projects and initiatives
- Providing training and guidance to users on IT-related matters
Experience
5-10 years of experience in the IT service industryDemonstrated experience in providing technical support and troubleshooting IT issuesProven track record of maintaining IT infrastructure and systemsExperience in working with cross-functional teams and external vendorsEducation Qualification
Bachelor's degree in Computer Science, Information Technology, or a related fieldRelevant certifications in IT support and systems administration are preferredCertification Required
Preferred certifications include, but are not limited to :
CompTIA AMicrosoft Certified : Azure FundamentalsCisco Certified Network Associate (CCNA)Behavioural Skills
Excellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailAbility to work effectively in a team environmentAdaptability and willingness to learn new technologiesCustomer-focused mindset with a commitment to delivering exceptional serviceTechnical Skills
The ideal candidate should demonstrate expertise in the following technical skills :
Operating systems : Windows, LinuxNetworking : TCP / IP, DNS, DHCP, VPNHardware troubleshooting and repairVirtualization technologies (e.g., VMware, Hyper-V)IT security best practices and toolsCloud services and solutions (e.g., Microsoft Azure, AWS)IT service management and ticketing systemsDatabase management and SQLScripting languages (e.g., PowerShell, Bash)Non-Negotiable Skills
Expertise in IT support and troubleshootingStrong communication and customer service skillsAbility to work collaboratively in a dynamic environmentConclusion
Joining our team as an IT Support Engineer offers the opportunity to contribute to the success of our organization while advancing your career in a dynamic and supportive environment. If you are dedicated to providing exceptional IT support and are eager to take on new challenges, we welcome your application.
Locations
Ahmedabad, Gujarat, India