Senior Growth Consultant - Quality Team LeadConvin • Kochi, IN

No longer accepting applications

Senior Growth Consultant - Quality Team Lead

Convin • Kochi, IN

1 day ago

Job description

Senior Growth Consultant – Quality Team Lead

About Convin

Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.

We’re trusted by leading brands like Bharat Pay, Aakash, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and MediBuddy, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.

Highlights :

Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)
Featured in ’s Top Startups list
Ranked Top 20 Software Companies in India by G2
Best Speech & Conversation Analytics Company at CX & DCX Summits

Role Overview :

The Senior Growth Consultant – Quality Team Lead will drive Convin’s Quality operations for assigned clients, ensuring delivery excellence and leading a team of analysts. The ideal candidate understands technology, AI-driven QA systems, and can leverage tools like ChatGPT to enhance quality insights, automation, and workflow efficiency.

Key Responsibilities :

Lead the Quality team for client accounts, ensuring adherence to SLAs, processes, and quality standards.

Mentor and manage Growth Consultants / Quality Analysts; conduct training sessions and calibrations.

Use AI-driven tools (including Convin AI, ChatGPT, and automation frameworks) to enhance QA productivity and insights.

Build and optimize SOPs, scorecards, and audit frameworks using tech-enabled workflows.

Drive AI adoption with clients by showcasing automation benefits and analytical insights.

Review audits, validate accuracy, and provide deep-dive quality analysis.

Identify improvement opportunities using data-backed insights and AI-generated reports.

Collaborate closely with internal CSMs, Product, and Engineering teams to improve QA operations.

Handle escalations and present weekly / monthly Quality review decks.

Required Skills & Experience :

3–5 years in QA, contact center quality, or process excellence.

Experience in leading teams and interacting with client stakeholders.

Strong understanding of tech workflows, AI tools, and cloud-based platforms.

Ability to use ChatGPT, Convin AI, and other generative AI tools for insights, scripting, and automation.

Excellent communication, analytical skills, and a problem-solving mindset.

Comfortable working in fast-paced, tech-first environments.

Interview Process

Here’s how we hire at Convin :

Application Review – Our People & Culture team will connect within 4–5 days if your profile fits.

Initial Catch-Up – A quick conversation to check role fit.

IQ Round – Assessing problem-solving and analytical skills.

Final Leadership Round – Interaction with our founders / leadership team.

Crack it, and you’re in!

Create a job alert for this search

Senior Consultant • Kochi, IN

Related jobs

Senior Consultant - CPI

valantic • Kochi, IN

We are looking for an experienced.SAP Cloud Platform Integration (CPI).This role requires a deep understanding of APIs, system connectivity, and modern integration practices.Design, build, and deli...Show more

Last updated: 22 days ago • Promoted

Senior NetSuite Consultant

Centrilogic • Kochi, IN

Centrilogic is a leading NetSuite Alliance partner, specializing in ERP and Technology solutions for non-profits, healthcare, municipal governments, software, general business, and high-tech indust...Show more

Last updated: 23 days ago • Promoted

Senior Consultant

Nagarro • Kochi, IN

Senior Business Analyst / Senior Business Consultant – Energy & Utilities.Senior Business Analyst / Senior Business Consultant. This is a senior, client-facing consulting role focused on.You will co...Show more

Last updated: 9 hours ago • Promoted • New!

Growth Marketer

Gleantap • Kochi, IN

Gleantap is a fast-growing Customer Engagement Platform trusted by leading fitness, wellness, healthcare, and lifestyle brands. We help businesses drive growth, improve retention, and automate engag...Show more

Last updated: 30+ days ago • Promoted

Lead Generation Specialist

Loyyal • Kochi, IN

Loyyal is a leader in loyalty and payments innovation, offering an advanced Enterprise SaaS Suite powered by patented blockchain technology. Our platform helps loyalty programs enhance customer enga...Show more

Last updated: 6 days ago • Promoted

Audit Team Lead / Sr. Team Lead

Shore Group Associates • Kochi, IN

Since 2006, Shore Group Associates has been providing expertise in strategy, innovation, operations, and technology to help businesses transform and thrive. Our team, with over 30 years of experienc...Show more

Last updated: 3 days ago • Promoted

Senior QA Engineering Lead & Technical Product Manager

Teachally • Kochi, IN

Senior QA Engineering Lead & Technical Product Manager.We're seeking an experienced QA professional who can wear multiple hats—leading our quality assurance initiatives while driving product delive...Show more

Last updated: 6 days ago • Promoted

Shift Lead

RapidBrains • Kochi, IN

Fulltime- Permanent with our German Client (10 K size company).L2 or production support experience.Strong working knowledge of ITIL processes (Incident, Problem, Change Management).Proven experienc...Show more

Last updated: 9 hours ago • Promoted • New!

Senior Solutions Development Consultant

TELUS Digital • Kochi, IN

TELUS Digital (NYSE : TIXT) is a global leader in AI-driven customer experience solutions, leveraging advanced automation, machine learning, and next-generation digital technologies to transform bus...Show more

Last updated: 6 days ago • Promoted

Senior Consultant

Confidential • Cochin / Kochi / Ernakulam

Undertake short-term and long-term projects to address various business issues.Meet with management and staff to understand project requirements. Collect data through interviews, surveys, and other ...Show more

Last updated: 11 days ago • Promoted

Lead Development Specialist

Scrut Automation • Kochi, IN

Job Title : Lead Development Specialist.Governance, Risk, and Compliance (GRC).Our mission is to help modern enterprises move beyond simple checklists to build a security-first culture.We provide a ...Show more

Last updated: 6 days ago • Promoted

Technical Lead

Mphasis • Kochi, IN

Looking for Senior Ingenium Developer with 10+ years' experience and following skills.Experience in Mainframe O / S and Development using COBOL programming language & JCL. Experience in development an...Show more

Last updated: 8 days ago • Promoted

QA Team Leader

Huxley • Kochi, IN

QA Team Leader – E-Commerce Platform.Join a dynamic development team responsible for building and maintaining large-scale online commerce services. This role focuses on a popular cashback and reward...Show more

Last updated: 2 days ago • Promoted

Team Lead

ALTISOURCE BUSINESS SOLUTIONS PRIVATE LIMITED • Kochi, IN

Willing to work in night shift.Lead the property inspection operations in a multi-client environment ensuring adherence to service level agreements and quality standards. Track team perfoJob Descrip...Show more

Last updated: 14 days ago • Promoted

Senior Consultant

Valorant • Kochi, IN

Valorant is a fast-growing consulting firm at the intersection of procurement and AI.We help global clients — across private equity, technology, life sciences, financial services, industrials, and ...Show more

Last updated: 30+ days ago • Promoted

Senior Consultant

IntelliPro • Ernākulam, Republic Of India, IN

Job Title : - Senior Consultant (ServiceNow HRSD).Duration : 2 Months with possible extension.Seeking a strong Senior Technical Lead with hands-on ServiceNow implementation experience.You will help s...Show more

Last updated: 2 hours ago • Promoted • New!

Team Lead

Zensar Technologies • Kochi, IN

ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT.Dear Aspirant, Greetings from Zensar!!.We are a technology consulting and services company with over 11,500 associates in 33 globa...Show more

Last updated: 20 days ago • Promoted

Senior QA Lead / QA Manager (GenAI & MLOps Platform)

Katonic AI • Kochi, IN

We are a young, Aussie Generative AI startup headquartered in Sydney, Australia.We are seeking a highly experienced Senior QA Lead / QA Manager with 10+ years in quality engineering to own and driv...Show more

Last updated: 3 days ago • Promoted