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Agent / Senior Agent - Business Operations (GDS)

Agent / Senior Agent - Business Operations (GDS)

lastminute.comBengaluru, Karnataka, India
16 days ago
Job description

Job Description

Key Responsibility

Internal group coordination.

  • Optimize second-level tasks.
  • Manage Back Office tasks for the English market.
  • Use of GDS (Amadeus and Sabre) and other internal tools.
  • Administrate Pre-travel claims.
  • Work to tight deadlines.

Essential :

Having 4-5 yrs of work experience in the Travel industry.

  • Fluent in English (multilingualism is a plus).
  • Having 2-3 yrs of high knowledge experience in GDS (Amadeus and Sabre). Clear handling of

    • reservations including changes, cancellations, refunds, issue tickets, reissues tickets and adding flight extras.

    Tests will be done.

    Proven work experience in travel agencies.

  • Knowledge of basic computer tools.
  • Availability from Monday to Sunday and in Indian holidays (rotating shifts).

    • Abilities / Qualities :

    Resolutive skills.

  • Good communication skills.
  • Proactive team player with the ability to work in a team.
  • Positive attitude.
  • Self-motivated person with initiative.
  • Problem solver
  • Ability to work under pressure.

    • Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24 / 7.

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    Operation • Bengaluru, Karnataka, India