Bilingual French - Client Support Tier 2 at Fiserv, Inc.

Responsibilities

Requisition ID : R-10364921

Date posted : 06 / 13 / 2025

End Date : 06 / 30 / 2025

City : Mississauga

State / Region : Ontario

Country : Canada

Location Type : Onsite

Calling all innovators find your future at Fiserv.

Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Bilingual French - Client Support Tier 2

What does a successful French-Bilingual Client Support Tier 2 Professional do at Fiserv?

In this role, you will work closely with our merchants and internal teams to successfully resolve merchant escalations within defined SLAs. You must be bilingual in French. You will leverage customer empathy, problem-solving, and interpersonal skills to retain merchants and minimize attrition. Ensuring timely reporting, referral, follow-up, and escalation of issues, they minimize service disruption and overall impact on Fiserv merchants.

What you will do :

• Resolve merchant escalations using problem-solving and customer empathy skills.
• Ensure timely reporting, referral, follow-up, and escalation of client issues.
• Act as a liaison between clients and internal departments to communicate, research, and investigate issues.
• Analyze data and workflows to determine root causes and make efficient recommendations.
• Negotiate with clients to reach satisfactory conclusions.

What you will need to have :

What would be great to have :

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Thank you for considering employment with Fiserv. Please :

Our commitment to Diversity and Inclusion :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies :

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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