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Operations Executive

XYLEM LEARNINGKochi, Kerala, India

14 days ago

Job description

Location : Kochi, Kerala

Experience : 2–3 years in EdTech Operations

Employment Type : Full-time

Department : Operations

About the Role :

We are looking for a dynamic and detail-oriented Operations Executive to join our growing team in Kochi. The ideal candidate will have a minimum of 2 years of hands-on experience in managing day-to-day operations within the EdTech space. You will play a critical role in ensuring smooth execution of academic and non-academic processes, coordinating with internal teams, and delivering high-quality support for learners and faculty.

Key Responsibilities :

Coordinate and monitor academic and operational activities across courses and batches.
Support scheduling of classes, managing timetables, and ensuring timely faculty and student communication.
Manage LMS (Learning Management System) content uploads, student access, and digital resource maintenance.
Maintain accurate data and records related to enrollments, attendance, assessments, and feedback.
Act as a point of contact for resolving operational issues between academic teams, tech support, and students.
Ensure smooth onboarding for new students and mentors, and provide administrative assistance as needed.
Collaborate with cross-functional teams including Academic, Product, Sales, and Customer Support for process efficiency.
Assist in tracking KPIs and operational metrics and contribute to continuous improvement strategies.
Prepare daily / weekly reports, dashboards, and documentation to track process performance.

Requirements :

Bachelor’s degree in any discipline; preference for candidates with a background in education, business, or operations.

2–4 years of relevant experience in EdTech operations or academic coordination.

Excellent organizational and multitasking skills with a proactive problem-solving approach.

Strong verbal and written communication skills.

Proficiency in MS Office, Google Workspace

Ability to work in a fast-paced environment with a strong attention to detail.

Preferred Skills :

Exposure to academic planning, digital classroom coordination, or student engagement initiatives.

Knowledge of EdTech tools and platforms

Experience in handling faculty coordination and content management workflows.

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Operation Executive • Kochi, Kerala, India