Senior Executive - Front Office

As the Senior Executive - Front Office for the launch of our luxury residential property in Bangalore , you will be the primary individual contributor responsible for overseeing all aspects of front office operations. Working closely with cross-functional teams, you will play a pivotal role in setting up front office processes, establishing service standards, and delivering exceptional customer service to our future residents.

Key Responsibilities

• Develop and implement pre-opening strategies and action plans for front office operations, including reservations, guest services, and administrative procedures
• Coordinate with the marketing and sales teams to ensure seamless integration of front office activities with promotional campaigns and sales efforts
• Establish and maintain relationships with key stakeholders, including vendors, suppliers, local authorities, and community organizations, to support the successful launch and ongoing operation of the property
• Create standard operating procedures (SOPs) and service protocols for front office operations, ensuring consistency, efficiency, and adherence to brand standards
• Implement technology solutions and property management systems to support front office functions, including reservations, check-in / check-out procedures, and guest communications
• Conduct training sessions for front office staff to ensure alignment with established service standards and provide ongoing support and guidance as needed
• Monitor and analyze guest feedback, market trends, and competitive intelligence to identify opportunities for enhancement and innovation in front office services
• Ensure compliance with all relevant regulations, laws, and company policies related to front office operations, security, and guest privacy

Qualification