International Customer Service Representative - Voice Process

Hi Candidate,

Please find the below job description,

Movate

formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position :

International Voice Process Experience :

0.6 Months 4 years Job Location :

Chennai

Job Responsibilities : Reviewing new orders for accuracy and completeness New order processing on a web-based system Customer enquiry clarifications Maintain service levels and high levels of accuracy Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status. Maintaining a high level of accuracy with respect to all activities. Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.

Qualification : Any Degree

Requirements :

• Minimum 6 months call center experience Minimum 12 months customer service experience Excellent overall tenure in job history B2+ English level 30 Words per minute Basic Computer Knowledge Retail Experience- Bonus