Operations Manager

Job description Strong professional communicational skills in order to deal with clients informing them about status of their shipments Responsible for timely completion of export jobs into the freight forwarding automation by managing the daily sea export in order to ensure smooth and efficient flow of operations. Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner. Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients. Coordination with carriers, vendors and customers in case of any missing and / or damaged shipments and handling of claims in regards of damage and / or lost shipments Interfacing with any authorities which are engaged in their daily work Monitoring and developing the daily work environment / procedures to meet the company standard and the KPI to achieve the best results. Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via appropriate level of communication maintained at all time.

Customer Service

Good knowledge of handling different type of shipments. Well versed with various inco-terms. Co-ordination with Client, Overseas Agent for pre shipment activities. Co-ordination with Shipping Line / Co-loader for placing booking. Updating client on the status of the shipment. Sharing all drafts with clients & seeking approval. Sharing pre alert with the client. Opening job in system and updating all the fields.

QUALIFICATIONS & COMPETENCIES 6+years of relevant industry experience Bachelor or MBA degree Experience in Customer Service & Operations Exports Experience is required Good communication skills in English, Hindi & respective regional language, both oral and written. Confident, self-driven and a team player.