Technical Architect

Job Title : ServiceNow Senior Architect

Job Summary : We are seeking a highly experienced and certified ServiceNow Senior Architect to lead the design, implementation, and governance of our global ServiceNow platform. This pivotal role will define the architectural vision, ensure alignment with business strategy, and drive innovation across our healthcare organization. The ideal candidate possesses deep technical expertise, proven leadership abilities, and a passion for leveraging ServiceNow to transform healthcare delivery.

Key Responsibilities :

• Platform Architecture Leadership :
• Develop and maintain ServiceNow platform architecture, ensuring scalability, security, and performance.
• Establish architectural standards, patterns, and best practices for ServiceNow development and configuration.
• Provide technical leadership and guidance to ServiceNow developers, administrators, and business analysts.
• Strategic Alignment & Innovation :
• Collaborate with business leaders and IT stakeholders to understand strategic objectives and translate them into ServiceNow solutions.
• Identify opportunities to leverage ServiceNow capabilities to drive business innovation and improve healthcare outcomes.
• Lead the evaluation and adoption of new ServiceNow features and modules.
• Solution Design & Governance :
• Design and architect complex ServiceNow solutions that meet business requirements and align with architectural standards.
• Oversee the implementation of ServiceNow solutions, ensuring quality, adherence to standards, and successful delivery.
• Establish and enforce governance processes for ServiceNow development, configuration, and deployment.
• Technical Mentorship & Enablement :
• Provide technical mentorship and coaching to ServiceNow team members.
• Develop and deliver training programs to enhance ServiceNow skills and knowledge across the organization.
• Foster a culture of innovation and continuous improvement within the ServiceNow team.
• Compliance & Security :
• Ensure ServiceNow solutions comply with relevant healthcare regulations and security standards (e.g., HIPAA, GDPR, Sox, Woco, GIA, Cobit, GXP, GMP).
• Assist with Audits and controls for auditors.
• Implement security best practices to protect sensitive patient data within the ServiceNow platform.
• Participate in security audits and risk assessments.

Qualifications & Skills :

Summary : This job description is tailored for a ServiceNow Senior Architect role within a global healthcare company. It emphasizes platform architecture leadership, strategic alignment, solution design, technical mentorship, and compliance / security responsibilities. The qualifications highlight the need for a ServiceNow Certified Architect with extensive experience in designing and implementing complex solutions, preferably within the healthcare industry