At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function
Skills, Knowledge & Experience
Environment
- Able to work effectively within a fast-paced, changing, revenue-focused environment
- Ability to work within a geographically distributed development team spread between multiple time zones and cultures
- Solves cross-functional technical problems of highest complexity
- Ability to take ownership and drive to resolution
Product / Technical
Understanding of customer engagement software and applicationsExperience of developing high quality, secure and performant solutions against functional and non-functional requirementsExperience aligning feature development with business initiatives and corporate roadmapsImplementation & leadershipHands-on development on core JavaCloud-first developmentStrong hands-on experience in Core Java (mandatory)Solid understanding of cloud platforms : AWS, GCP, and AzureWorking knowledge of DevOps essentials (CI / CD, monitoring, containerization)Experience with microservices , Kubernetes, and cloud-native designProven ability to mentor engineers and lead by exampleStrong problem-solving skills and experience handling customer escalationsExposure to SaaS product development (preferred)Experience in a fast-paced, distributed global environmentProfessional / Task
Able to work independently under general direction towards predetermined longer-term goalsAble to take ownership and drive to resolutionEvidence of suitably complex requirements which have been designed by yourselfAble to troubleshoot and identify root causes of issues while liaising with engineering teams, support and end customersAbility to work as part of a matrixed team, building supportive and collaborative relationships with colleagues in order to meet Verint’s objectivesExperience of software development within a teamUnderstanding of software development life cycle methodologiesPassionate about customer successPersonal
Ability to follow process but to remain flexible in achieving project objectivesCurious, interested in new products and technologiesEngages quickly, remains highly engaged regardless of frustrations and obstaclesMotivated, eager to learn and demonstrate value, able to learn independently, researches via multiple sources and finds information as neededPatient, shows empathy for stakeholders who take longer to understand, happy to re-explain as requiredResponds rather than reactsDemonstrable examples of good work ethicAble to pass a background check subject to local laws and legislationSpecific Qualifications & Accreditations
Desirable :
Degree level education in relevant disciplineRelevant industry certifications / qualifications