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Infrastructure Support Engineer

Infrastructure Support Engineer

RapidBrainsDelhi, IN
30+ days ago
Job description

Job Summary :

We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies in a hosted service provider environment. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, Azure cloud environments, Veeam Backup and core Windows Server technologies.

You will play a critical role in managing tickets through Halo PSA, remote systems using NinjaRMM, and ensuring system availability, performance, and security for hosting clients.

Key Responsibilities :

  • Provide L2+ level support for Windows Servers (2012 / 2016 / 2019 / 2022), RDS, and Citrix environments.
  • Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments.
  • Manage and troubleshoot Citrix Virtual Apps & Desktops, Citrix Director, and StoreFront.
  • Perform VM management and troubleshooting using VMware vSphere and ESXi.
  • Handle backup operations and restore processes using Veeam Backup & Replication.
  • Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions.
  • Support HaloPSA ticketing system and remote monitoring via Ninja RMM.
  • Troubleshoot SQL Server availability, performance, and connectivity issues.
  • Manage Endpoint Protection tools like SentinelOne and Bitdefender.
  • Maintain and support Hosting Controller panel, anti-spam tools (e.g., SpamExperts), and DUO MFA administration.
  • Assist with patching, In-Place Upgrades, and regular maintenance of server environments.
  • Provide support for network printers, shared printers, and print servers.
  • Ensure snapshots, backup jobs, and restore points are functional and recoverable.
  • Respond to escalated technical issues from L1 engineers and work collaboratively with other teams.
  • Maintain thorough documentation of systems, incidents, and standard operating procedures.

Required Technical Skills :

  • Citrix (XenApp / XenDesktop), Citrix Cloud, Director, Storefront
  • RDS (Remote Desktop Services) - session management, licensing, gateway
  • Microsoft Windows Server 2012 / 2016 / 2019 / 2022
  • Microsoft Azure administration and infrastructure setup
  • Office 365 / Microsoft 365 – administration, migration, hybrid
  • Exchange Server (On-prem and Online)
  • VMware ESXi, vSphere, VM snapshots, vMotion
  • Veeam Backup and Replication
  • Active Directory, DNS, DHCP, GPOs
  • Halo PSA (or similar ticketing system)
  • Ninja RMM or any other remote monitoring & management tool
  • SQL Server basic administration and troubleshooting
  • Hosting Controller panel support
  • SpamExperts or similar spam filter systems
  • DUO Admin Panel, MFA configuration
  • Bitdefender & SentinelOne Endpoint Management
  • Print Server and Network Printer Configuration
  • In-place Upgrades of Windows OS and Server Roles

    • Preferred Qualifications :

    3–5 years of hands-on experience in L2+ support in a hosting or MSP environment

    Relevant certifications preferred :

  • Microsoft Certified : Azure Administrator Associate (AZ-104)
  • Citrix Certified Associate (CCA-V)
  • VMware VCP
  • MCSA / MCSE
  • Strong documentation and communication skills
  • ITIL v4 Foundation knowledge is a plus

    • Soft Skills & Attributes :

  • Excellent troubleshooting and analytical skills
  • Ability to handle high-pressure environments and prioritize issues effectively
  • Team player with collaborative attitude
  • Strong customer orientation and problem-solving mindset
  • Willingness to work flexible hours or shifts as per client SLAs
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    Infrastructure Engineer • Delhi, IN