Senior Manager - Customer Service Training
Job Description :
- We are seeking a highly motivated and experienced Senior Manager in training to join our team.
- The ideal candidate will be well versed with International process & training and play a pivotal role in designing and delivering impactful training programs, managing stakeholder relationships, through effective learning initiative.
- The selected candidate must also be flexible to integrate training and supporting AOCS during IROPs to support business continuity.
Key & Training :
Conduct compliance checks to identify and address gaps in our documentations process to be audit compliant for both internal and external auditsDevelop, deliver, and facilitate training programs, fostering continuous skill enhancement and a culture of learning. Continuously evaluate and improve training materials, delivery methodsTrain staff on IATA and ICAO standards, safety protocols, and airport-specific systems (e.g., DCS, CUTE / CUPPS).Conduct onboarding and refresher training for ground staff, supervisors, and customer service agents.Collaborate with airport authorities, airline partners, and internal stakeholders to align training with operational requirements.Collaborate with business leaders to align training initiatives with strategic Mandatory and key skills required for this roleExperience in International Process with an International carrierHas delivered training with proven 5-8 years of experienceHas been involved in creating content in his previous roleExceptional communication skills to deliver clear, engaging, and impactful training contentFlexibility to work on weekend and on shifts as per training needsDesirable skills required for this roleProven ability to manage multiple stakeholders and build strong, effective relationshipsStrong project management skills, with a focus on quality and attention to detailWhat We Offer :
Comprehensive Benefits : Supporting your professional and personal well-being.Growth Opportunities : Accelerating your career in a collaborative, innovative environment.Impactful Role : Lead L&D initiatives and make a meaningful difference in enhancing customer experience.If you are passionate about process training, stakeholder engagement, and driving employee growth, we invite you to join ifly, IndiGo and contribute to building a world-class customer experience.
Note : This job description provides a summary of the roles responsibilities and qualifications. It is not an exhaustive list of duties or expectations.
At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidates gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background.
ref : iimjobs.com)
