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Kinematic Digital - Sales Specialist
Kinematic DigitalMumbai, India17 days ago
Job descriptionAnalyze user behavior and platform usage patterns to identify improvement opportunities Work with product development team to prioritize feature requests and enhancements Monitor key SaaS metrics including MRR, churn rate, customer lifetime value, and user engagement Create and maintain dashboards for tracking product performance and customer success metrics Conduct A / B testing for new features and optimization initiatives Assist sales team with technical demonstrations and proof-of-concept implementations Develop technical sales materials, case studies, and implementation guides Support pricing strategy discussions with insights on feature usage and customer value Collaborate with marketing team on content creation for lead generation Participate in industry events and conferences to represent the company Configure and customize the platform for enterprise clients Integrate our SaaS solution with customers' existing systems and workflows Troubleshoot technical issues and work with engineering team on bug fixes Maintain documentation for platform features, APIs, and integration processes Ensure security and compliance requirements are met for enterprise customers Bachelor's / master's degree in Business, Computer Science, Engineering, or related field 3-5 years of experience in SaaS, technology, or customer success roles Proven track record of working with B2B software solutions Experience with CRM systems, analytics tools, and customer success platforms Excellent communication and presentation skills Strong problem-solving and analytical thinking abilities Customer-focused mindset with empathy for user needs Ability to work cross-functionally with sales, marketing, and engineering teams Adaptability and comfort working in a fast-paced startup environment Master's degree in relevant field Previous experience in a SaaS startup or scale-up environment Background in the specific industry our SaaS serves (specify based on your product) Experience with data visualization and reporting tools
B2b Sales Specialist - SAAS Product
Job Description :
We are seeking a dynamic SaaS Specialist to join our team and drive the success of our software-as-a-service platform. The ideal candidate will be responsible for optimizing our SaaS offerings, supporting customer success, and contributing to product growth strategies. This role requires a blend of technical expertise, customer-focused mindset, and strategic thinking to maximize the value our platform delivers to clients.
Key Responsibilities
Customer Success & Support :
- Onboard new customers and ensure smooth implementation of our SaaS solution
- Provide technical support and troubleshooting for customer issues
- Conduct product training sessions and webinars for customers
- Monitor customer health metrics and proactively address potential churn risks
- Serve as primary point of contact for key enterprise accounts
Product Optimization & Analytics :
Sales & Growth Support :
Technical Implementation :
Required Qualifications :
Education & Experience :
Soft Skills :
Preferred Qualifications :
ref : iimjobs.com)
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Digital Specialist • Mumbai, India
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