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Major Incident Management

Major Incident Management

Tata Consultancy ServicesBengaluru, Karnataka, India
25 days ago
Job description

Major Incident Management

4 to 6

Bangalore

As a Major Incident Manager, your responsibilities will include :

  • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement
  • Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)
  • Owneing the Major incident and driving it efficently on both Bridge call and Chat.
  • Issuing communications during the progress of a Major Incident
  • Identifying appropriate timelines and targets for recovery actions, feedback and communications
  • Assessing and Agreeing Business Impact and Incident Severity Level.
  • Ensuring that appropriate internal escalation occurs
  • Ensuring that appropriate third party escalation occurs
  • Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration
  • Highlighting risks and issues in actions identified during any Major Incident
  • Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced
  • Suggesting workarounds and methods of speeding up the recovery of an incident
  • Continually reviewing engagement within the recovery and identify any additional support teams, individuals or third parties who could add value or those that can be stood down
  • Maintaining the Major Incident Management process
  • Reviewing and updating process documentation
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Major Incident Management • Bengaluru, Karnataka, India

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