Major Incident Management
4 to 6
Bangalore
As a Major Incident Manager, your responsibilities will include :
- Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement
- Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)
- Owneing the Major incident and driving it efficently on both Bridge call and Chat.
- Issuing communications during the progress of a Major Incident
- Identifying appropriate timelines and targets for recovery actions, feedback and communications
- Assessing and Agreeing Business Impact and Incident Severity Level.
- Ensuring that appropriate internal escalation occurs
- Ensuring that appropriate third party escalation occurs
- Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration
- Highlighting risks and issues in actions identified during any Major Incident
- Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced
- Suggesting workarounds and methods of speeding up the recovery of an incident
- Continually reviewing engagement within the recovery and identify any additional support teams, individuals or third parties who could add value or those that can be stood down
- Maintaining the Major Incident Management process
- Reviewing and updating process documentation