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Customer Care executive
SMART CALL CENTER SOLUTIONSKolkata, West Bengal, India30+ days ago
Job descriptionConducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills.
ELIGIBILITY : -
1. Ability to speak in English fluently (mandatory)
2. Education minimum 10th pass and above
3. Age limit 18yrs to 40yrs.
BENEFITS : -
1. On spot offer letter
2. No rotational shifts
5. Days working
6. Attractive salary packages
7. Referral bonus
8. Excellent career growth
9. No bar for good candidates
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Customer Care Executive • Kolkata, West Bengal, India