Program Manager – Technical Documentation

Description

The Program Manager – Technical Documentation roles leads the implementation and ongoing management of our industrial equipment documentation content management system. This strategic role will transform how technical information is created, managed, and delivered across our organization, significantly improving equipment maintenance efficiency and customer satisfaction. The ideal candidate will blend technical knowledge of industrial equipment with expertise in content management, digital transformation, and program leadership.

Key Responsibilities

Develop and execute the strategic vision for digital transformation of technical documentation

Build and lead cross-functional teams spanning technical writing, IT, engineering, and field service

Secure executive sponsorship and manage stakeholder expectations

Define and track success metrics for the CMS implementation

Establish governance frameworks and sustainability plans

Lead the evaluation and selection of appropriate CMS technologies

Oversee system architecture design and integration with existing enterprise systems

Develop content models and metadata frameworks specific to industrial equipment documentation

Establish standards for content structure, authoring, and publication

Guide the migration of legacy documentation into the new system

Design and implement efficient workflows for content creation, review, and publication

Establish quality assurance protocols for technical accuracy and consistency

Develop terminology management and localization processes

Create feedback mechanisms to capture field insights for continuous improvement

Implement change management processes to ensure user adoption

Build and mentor a team of content strategists, technical writers, and documentation specialists

Foster collaboration between engineering, service, training, and documentation teams

Facilitate knowledge transfer between experienced technicians and documentation teams

Partner with IT to ensure system performance, security, and scalability

Collaborate with field service to optimize content for practical application

Analyze system usage and performance metrics to identify improvement opportunities

Stay current with industry trends in technical documentation and content management

Lead ongoing enhancement initiatives based on user feedback and operational needs

Develop roadmaps for integration with emerging technologies (AR / VR, IoT, AI)

Establish communities of practice to promote knowledge sharing

Education and Experience

8+ years of experience in technical documentation, content strategy, or knowledge management

5+ years of program / project management experience, preferably in digital transformation initiatives

Proven experience implementing content management systems or similar digital platforms

Strong understanding of technical documentation principles and best practices

Experience with structured content, XML-based documentation, or DITA

Bachelor's degree in technical communication, engineering, information science, or related field

Experience in industrial manufacturing, equipment maintenance, or related technical fields

Familiarity with industrial equipment documentation and maintenance procedures

Knowledge of enterprise integration patterns and API-based architectures

Experience with change management and organizational transformation

Background in user experience design or information architecture

Understanding of CMMS, EAM, or other maintenance management systems

Experience with translation management and localization workflows

Key Skills

Working knowledge of content management systems and documentation tools

Understanding of database structures and content modeling

Familiarity with search technologies and information retrieval principles

Basic understanding of web technologies and mobile application platforms

Knowledge of metadata standards and taxonomy development

Experience with analytics and performance measurement

Exceptional communication skills, both written and verbal

Strong stakeholder management and influencing abilities

Strategic thinking and vision-setting capabilities

Ability to translate complex technical concepts for diverse audiences

Proven change management and organizational transformation skills

Team building and cross-functional leadership experience

Problem-solving mindset with attention to detail

Position Type :

This is a regular, full-time position with the understanding that a regular workweek will require extended days and hours as needed to meet business needs.

Travel :

Occasional domestic and / or global travel may be required for this position up to 15%.

What is in for you ?

This role is more than just a job. It’s an opportunity to be part of a global team that values people excellence, innovative solutions, and operational excellence. Barry-Wehmiller provides a unique environment where you can grow your skills, work on impactful projects, and collaborate with some of the brightest minds in the industry.

Disclaimer :

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. This job description is subject to change at any time.

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Company : BW Corporate GCC