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Senior Academic Counselor
Senior Academic CounselorUnacademy • Delhi, Delhi, India
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Senior Academic Counselor

Senior Academic Counselor

Unacademy • Delhi, Delhi, India
1 day ago
Job description

Position : Academic Counsellor

Employment Type : Full-Time

Location : Andheri Mumbai

Role Overview

We are looking for a motivated and customer-focused Academic Counsellor to join our team and drive student engagement and enrolment. As an Academic Counsellor, you will play a critical role in helping students make informed decisions about their education, guiding them through our offerings, and building strong relationships to ensure satisfaction and retention.

Key Responsibilities

  • Prospect and Lead Generation : Identify and research potential students, clients, and target markets. Generate leads through various channels, including online research, networking, and outreach. Collaborate with local schools and communities.
  • Student Counselling : Engage with prospective students in-person and over the phone to understand their academic background, career objectives, and learning preferences.
  • Enrolment Assistance : Assist students with the enrolment process, including course selection, fee

payment, and registration. Follow up with potential leads and encourage them to join our programs.

  • Client Relationship Management : Build and maintain strong relationships with students, parents, and other stakeholders. Understand individual needs and recommend appropriate solutions. Provide exceptional service to ensure satisfaction.
  • Sales and Revenue Growth : Develop and execute strategies to achieve enrollment and revenue targets. Prepare and deliver persuasive presentations to students and parents. Negotiate and close enrollments effectively.
  • Market Analysis : Stay updated on industry trends, student preferences, and competitor activities. Analyze data to identify new business opportunities.
  • Reporting and Documentation : Maintain accurate records of student interactions, sales activities, and follow-ups. Prepare regular reports and forecasts for management.
  • Collaboration : Work closely with the sales, academic, and operations teams to achieve collective goals. Provide feedback to the product and academic teams based on student insights.
  • Requirements

  • Bachelor’s degree in Business, Marketing, Education, or a related field (Master’s degree preferred)
  • Minimum 1 year of proven experience as an Academic Counsellor or in the EdTech / education industry
  • Strong understanding of education products and services
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to work independently as well as collaboratively in a team environment
  • Proficiency in using CRM software and other sales tools
  • Self-motivated with a customer-first mindset and a result-oriented approach
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