Avp- Quality

Position Title : Associate Vice President – Quality, RCM Services

Location : Noida Sector- 142 Company Name : Corro Health

Job Summary :

We are seeking a dynamic and experienced AVP - Quality to lead and elevate our Quality function across RCM (Revenue Cycle Management) services. The ideal candidate will have deep domain expertise in RCM, strong leadership capabilities, and a proven track record in driving process excellence, compliance, and continuous improvement. This role will work closely with Operations, Compliance, Training, and Client Engagement teams to ensure best-in-class service delivery and client satisfaction.

Key Responsibilities :

• Strategic Leadership :

Define and execute the quality strategy aligned with organizational goals. Develop and lead a high-performing quality team, including quality analysts, auditors, and trainers.

Oversee internal audits, RCA, and CAPA activities across RCM functions – coding, billing, AR, payment posting, denial management, etc. Ensure adherence to client SLAs, HIPAA, and other compliance standards. Develop and implement robust QA frameworks, SOPs, and audit mechanisms.

Identify performance and process gaps; drive Six Sigma / Lean initiatives. Analyze error trends, conduct root cause analysis (RCA), and recommend process improvements. Work with training and operations to reduce rework and improve first-pass yield.

Support client onboarding from a quality standpoint. Participate in client reviews, present quality metrics, and demonstrate improvement plans. Build strong relationships with clients through transparent communication and responsiveness.

Define KPIs, dashboards, and reporting mechanisms to monitor quality performance. Provide insights to leadership and clients on trends, risks, and opportunities.

Mentor and develop a cross-functional quality team. Conduct regular reviews, performance evaluations, and upskilling initiatives.

Qualifications :