EAM Solutions Specialist

Role - Business Application

Skills - EAM (Enterprise Asset Management, Maintenance (MRO), mobile app investigations on iOS, Android, and Windows platforms

Responsibilities :

• Provide functional resolutions within the support / maintenance scope to rectify issues while advising customers and other parties on using IFS’s products.
• Provide regular, proactive updates on the progression of the resolution and deliver professional customer service.
• Be conscious of the value delivered through customer support.
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
• Continually be updated on the latest product developments and their ability to meet industry Standards and policies.
• Understand the industry characteristics of the customer’s solution.
• Identify the root cause of the issue through cross-examination and provide advice accordingly.
• Collaborate as a team to achieve team goals.
• Actively engage in the IFS Community.

Requirements