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Chief Manager - Operations

Chief Manager - Operations

Max Life InsuranceGurugram, HR, IN
19 days ago
Job description

KEY RESPONSIBILITIES

  • Relationship Management
  • Strengthening relationship with regular engagement with distribution heads Engage regularly to monitor and improve performance.
  • Managing New business
  • Responsible for managing the new business issuance by ensuring daily traction on WIP to meet the month targets
  • Driving WIP clearance through hub teams to clear field WIP on daily basis for issuance
  • Regular Governance calls with HUBs teams.
  • Responsible for end-to-end WIP management
  • Identify opportunities for improvement and drive various process and operational excellence initiatives for ease of business and enhancing business quality measures for channel partner
  • Data and Reporting
  • Delivery of reports and analysis on various Parameters of Business & processing to derive plan of action for improvement
  • Enabling and supporting distribution with various data sets, reports and dashboards
  • Working closely with internal departments on reports automation agenda
  • Creating and preparing various presentations to be shared with senior management as and when required as per the scheduled dates.
  • Control and monitor process and ensure compliance with AxisMaxlife and IRDAI norms
  • Ensure maintenance and updating of SOPs and 4 sheeter’s Document and control changes in existing processes Ensure all Service request are processed as per defined SLAs
  • Projects and continuous improvement and driving and participating in functional and cross functional areas
  • Conduct benchmarking internally and externally to establish best in class delivery / quality standards
  • Rolling out new guidelines for distribution adherence
  • Manage people
  • Develop team members to perform effectively and efficiently

Measures of Success

  • Monthly / Regular governance / engagements with Distribution leaders / Head
  • Publishing Monthly Issuance Dashboard / Scorecard
  • Driving Operational efficiencies with Distribution team
  • 92%% M0 Issuance
  • 94% M2 Issuance
  • FTR of 85%
  • Drive customer satisfaction through resolution of escalations and requests with TAT
  • of projects completed - Complete 1 Green / Black belt project for the year
  • Talent retention, >
  • 10% attrition for G2M2abv

  • Accurate reconciliation of business data / reports
  • User friendly customization of analytical report.
  • Number of Initiatives deployed to bring in process improvements
  • Effective alignment across departments with minimal escalations
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    Operation Manager • Gurugram, HR, IN