Chief Manager - Operations

KEY RESPONSIBILITIES

• Relationship Management
• Strengthening relationship with regular engagement with distribution heads Engage regularly to monitor and improve performance.
• Managing New business
• Responsible for managing the new business issuance by ensuring daily traction on WIP to meet the month targets
• Driving WIP clearance through hub teams to clear field WIP on daily basis for issuance
• Regular Governance calls with HUBs teams.
• Responsible for end-to-end WIP management
• Identify opportunities for improvement and drive various process and operational excellence initiatives for ease of business and enhancing business quality measures for channel partner
• Data and Reporting
• Delivery of reports and analysis on various Parameters of Business & processing to derive plan of action for improvement
• Enabling and supporting distribution with various data sets, reports and dashboards
• Working closely with internal departments on reports automation agenda
• Creating and preparing various presentations to be shared with senior management as and when required as per the scheduled dates.
• Control and monitor process and ensure compliance with AxisMaxlife and IRDAI norms
• Ensure maintenance and updating of SOPs and 4 sheeter’s Document and control changes in existing processes Ensure all Service request are processed as per defined SLAs
• Projects and continuous improvement and driving and participating in functional and cross functional areas
• Conduct benchmarking internally and externally to establish best in class delivery / quality standards
• Rolling out new guidelines for distribution adherence
• Manage people
• Develop team members to perform effectively and efficiently

Measures of Success

10% attrition for G2M2abv