Information System Specialist II

Opportunity Overview :

We are seeking an Information System Specialist to join our IT this role you will be part of the day-to-day frontline that provides supports and maintains the availability of services andinfrastructure within the companys corporate environment. You are responsible for learningmaintaining and documenting information pertaining to systems software applications andprocesses used across the organization. All internal support requests are your responsibility torespond to or escalate to Systems Administrators as necessary.

What youll do :

• Work within companys established standards procedures and guidelines in delivering service to staff
• Fulfill service requests in a highly customer-service oriented manner
• Monitor respond to and escalate service issues in a timely manner
• Follow proper ticketing procedures and best practices
• Improve existing and develop new documentation for systems and services
• Participate in training to develop and maintain knowledge in existing and new technologies
• Assist with inventory management and asset tracking
• Support Systems Administrators with day-to-day activities and projects
• Work with Project Managers to provide technical knowledge and assistance
• Provide assistance in onboarding new employees
• Work cross functionally with all departments to assist with IT issues as well as build out systems functionality
• Partner closely with the IT team to help in migration from Microsoft to Google suite.
• Communicate complex technical solutions to all levels of management
• Process onboarding and offboarding of users to various systems streamlining and documenting existing workflows.

Required Qualifications :

Ability to commute / relocate :

Interview Process

About ZignaAI a Cohere Health Company :

Cohere Healths clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration cost containment and healthcare economics. Cohere Health works with over 660000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI weve further enhanced our platform by launching our Payment Integrity Suite anchored by Cohere Validate an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation were creating a transparent healthcare ecosystem that reduces waste improves payer-provider collaboration and patient outcomes and ensures providers are paid promptly and accurately.

Cohere Healths innovations continue to receive industry wide recognition. Weve been named to the 2025 Inc. 5000 list and in the Gartner Hype Cycle for U.S. Healthcare Payers (2022-2025) and ranked as a Top 5 LinkedIn Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management Define Ventures Flare Capital Partners Longitude Capital and Polaris Partners Cohere Health drives more transparent streamlined healthcare processes helping patients receive faster more appropriate care and higher-quality outcomes.

The Coherenauts as we call ourselves who succeed here are empathetic teammates who are candid kind caring and embody our core values and principles. We believe that diverse inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive growth-oriented environment that works for everyone.

We cant wait to learn more about you and meet you at ZignaAI a Cohere Health company!

Equal Opportunity Statement :

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us its personal.

Required Experience :

IC

Key Skills

Computer Science,Active Directory,Clearance,Facility,HVAC,Linux,Project Management,Troubleshoot,Desktop,Control Systems,Management System,Setup,hardware,Data Analysis,Technical Support

Employment Type : Full Time

Experience : years

Vacancy : 1