Sagitec - Product Manager

Role Overview :

Sagitec is seeking a passionate and strategic Product Manager to lead the modernization of our member-facing portals across public pension clients.

This role will define the design vision, user experience strategy, and modernization roadmap for our legacy MSS (Member Self-Service) portals.

You will collaborate with Account Managers to support transformation conversations and enable successful outcomes across our client base.

You'll be the go-to expert for aligning user experience with business impact - helping ensure our portals are not only modern and accessible but also delivering measurable value to our clients and their members.

What You'll Be Doing :

• Ensure alignment with public pension agency goals, such as reducing call volume, improving accessibility, and increasing self-service adoption.
• Own, define and track MSS success metrics such as self-service portal adoption, support ticket reduction, and CSAT improvement, etc.
• Collaborate with Account Managers to identify and prioritize modernization opportunities.
• Collaborate with other product managers, product owners, and architects to prioritize roadmap and release.
• Own the modernization, vision and roadmap for Sagitec's legacy MSS portals.
• Define scalable design standards and frameworks that support cross-client rollout.
• Develop demo-ready visuals, messaging decks, and UX narratives for internal teams.
• Conduct client walk throughs of MSS transformation strategies.
• Lead UX strategy tailored for retiree-based member populations.
• Ensure all designs comply with Web Self Service standards such as WCAG 2.1, Section 508 accessibility requirements, etc.
• Collaborate with product architects and other UI / UX experts to ensure design feasibility and scalability.
• Create internal case studies and before / after visual stories to demonstrate value.
• Build reusable tools and communication assets to enable client-facing teams.
• Create a well-defined and prioritized backlog that meets the Definition of Ready (DoR) for the Agile team at each planning interval, ensuring readiness for development and alignment with overall product goals.
• Backlogs must identify dependencies and align priority with other products.
• Support Agile team members including Team Coach, Developers, and Testers in effective planning, development, and delivery of stories within each iteration and planning interval.

What We're Looking For :

Bonus Points For (optional) :

UI / UX experience.

Backlog Elaboration.

Agile Development.

ref : iimjobs.com)