Key Account Manager

Spreading Brand awareness by educating clients / customers about our product / services as per SOPs.

Generating revenues by selling Add-Ons and VAS services to the clients and meeting activation targets.

Co-ordinating with central procurement team / vendors for tag and other item delivery.

Co-ordinate and follow up with different internal and external stakeholders for scheduling camp and to launch new product / services.

Extensive travelling all across city to meet the clients / customers and resolve queries and issues.

Taking new creative initiative for better brand visibility and penetration and app adoptions

Collaborate closely with the tech, Ops and other teams to deliver change in a coordinated way, aligned with business objectives.

Delivering presentations / training and demonstrations to clients and other stakeholders.

Exhibit in-depth knowledge of company, product, service or idea and create a buzz & excitement around all B.A activities

Training BA executives about new product / services and any amendments in the product / services / processes.

Employing interactive materials such as videos, charts, or slideshows for virtual / remote training and to share information about a

product or service, when necessary.

Work with product team internally to give insights collected from the ground and help to shape them into product features

Designing new processes / optimizing the existing one to reduce the overall cost of BA process on site level

Identify target customers and come up with creative ways to reach ; engage them

Scheduling BA camp on sites which are on boarded in the system and assure that there would be no delay in doing BA camp.

Share regular report on customer feedbacks about product / services with management and other factors influencing client acquisition.

Assuring all the data related to customers / sites / BA camps should be collected and captured on time in our systems / trackers.

Monitor progress of BA campaigns using various metrics and submit reports of camp performance

Leads and manages a team of 5-10 BA executive and designing & tracking their KPIs / KRAs.

Assists in interviewing, hiring, orientation, and training of new team members.

Collaborate with managers in preparing BA budgets and monitoring expenses

Highly creative with ability to think out of box. Proven ability to implement brand and marketing strategies.

Identify opportunities for campaigns that will lead to an increase in brand / app adoption

Desired Candidate’s Profile

Master degree from reputed Business School

Min. 3-year experience in brand management / activation / sales / business development

In depth experience of marketing communication, new launches, brand management, BTL activities.

Manage the launch process, ensuring all teams are on track to reach key milestones

Experience in early-stage start up environment and inherent hustle factor would be an advantage

Retail marketing experience with a B2C brand is highly preferred.