Role – Head Ecommerce
Reporting To – Business Head
Location – Mumbai
CTC- 90 LPA
Role Overview :
- Deliver a world-class, new age and innovative site experience by defining brand-elevating
digital experiences for our brand which inspires new customers to visit, convert and come
back.
Execute the online business strategy aligned with the overall business objectivesEstablish and monitor key performance indicators to measure the success of onlineinitiatives.
Provide regular updates to senior management on the performance of the online business.Activities Performed by the Role :
Defining Goals and laying roadmap of Ecommerce Business- E-commerce Platform / SiteManagement.
Working on strategies to boost Ecomm business as per the AOP. Grow Online (Top Line &Bottom Line) to achieve overall business projections.
Manage the overall user experience, including site navigation, content development, salescheckout funnel, and promotional campaigns. Ensuring Consistent User experience.
Create a roadmap for optimization for the customer journey, identifying barriers, andmonitor ecommerce trends
Deliver increased conversion rates and overall order size, managing margin performanceacross a variety of product lines.
Implement targeted advertising strategies to reach and engage with the brand's targetaudience (plan SMS, WhatsApp outreach campaigns).
Data Analytics & Insights on metrics such as Brand wise Sales, Category wise sales, Segmentlevel performance.
Digital Marketing & Monetisation. Analyze the performance of campaigns and adjuststrategies based on insights.
Supply Management : Ensuring Options are catalogued & Live on site.Collaboration with Cross Functional Teams such as Retail Ops, Category, Marketing, Financeetc.
Promotions / Discounting / Markdown planning as per monthly / quarterly / annual calendar.Key Performance Indicators & Outcomes (Indicative but not limited to) :
Booked Revenue (in INR Cr.)Quantity Sold #, Gross Margin %Average Order Value (INR)Revenue as % of NSV as defined in the AOPTraffic, Conversion %NPS (Net Promoter Score)Reach, Open Rate (%) of SMS, WhatsApp campaignsNew vs #Retained CustomersDrop a message or send your profile to Swati.pandey@unisoninternational.net or can whatsapp at 9910463057