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D2C Head

D2C Head

UNISON INTERNATIONAL CONSULTING (The Recruitment Company)Mumbai, Maharashtra, India
30+ days ago
Job description

Role – Head Ecommerce

Reporting To – Business Head

Location – Mumbai

CTC- 90 LPA

Role Overview :

  • Deliver a world-class, new age and innovative site experience by defining brand-elevating

digital experiences for our brand which inspires new customers to visit, convert and come

back.

  • Execute the online business strategy aligned with the overall business objectives
  • Establish and monitor key performance indicators to measure the success of online
  • initiatives.

  • Provide regular updates to senior management on the performance of the online business.
  • Activities Performed by the Role :

  • Defining Goals and laying roadmap of Ecommerce Business- E-commerce Platform / Site
  • Management.

  • Working on strategies to boost Ecomm business as per the AOP. Grow Online (Top Line &
  • Bottom Line) to achieve overall business projections.

  • Manage the overall user experience, including site navigation, content development, sales
  • checkout funnel, and promotional campaigns. Ensuring Consistent User experience.

  • Create a roadmap for optimization for the customer journey, identifying barriers, and
  • monitor ecommerce trends

  • Deliver increased conversion rates and overall order size, managing margin performance
  • across a variety of product lines.

  • Implement targeted advertising strategies to reach and engage with the brand's target
  • audience (plan SMS, WhatsApp outreach campaigns).

  • Data Analytics & Insights on metrics such as Brand wise Sales, Category wise sales, Segment
  • level performance.

  • Digital Marketing & Monetisation. Analyze the performance of campaigns and adjust
  • strategies based on insights.

  • Supply Management : Ensuring Options are catalogued & Live on site.
  • Collaboration with Cross Functional Teams such as Retail Ops, Category, Marketing, Finance
  • etc.

  • Promotions / Discounting / Markdown planning as per monthly / quarterly / annual calendar.
  • Key Performance Indicators & Outcomes (Indicative but not limited to) :

  • Booked Revenue (in INR Cr.)
  • Quantity Sold #, Gross Margin %
  • Average Order Value (INR)
  • Revenue as % of NSV as defined in the AOP
  • Traffic, Conversion %
  • NPS (Net Promoter Score)
  • Reach, Open Rate (%) of SMS, WhatsApp campaigns
  • New vs #Retained Customers
  • Drop a message or send your profile to Swati.pandey@unisoninternational.net or can whatsapp at 9910463057

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    Head • Mumbai, Maharashtra, India

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