Advantmed - VoIP Engineer - PBX / SIP

Role : VOIP Engineer

Years Exp : 7+ Years

Location : Ahmedabad / Pune

Job type : Full Time

JD : About the role :

Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment.

• Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc.
• Maintain and troubleshoot SIP trunks, call routing, and number provisioning.
• Implement and manage fax solutions.
• Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems.
• Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications.
• Lead or participate in voice infrastructure-related DR / BCP planning, testing, and documentation.
• Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency.
• Manage telephony vendors and act as a liaison for technical escalations.
• Document network topologies, system configurations, change logs, and SOPs.

Role specific competencies Required :

Proven experience with :

a. FreePBX administration and troubleshooting

b. Genesys Cloud deployment and support

c. RingCentral CX configuration

d. VoIP Innovations provisioning

e. Twilio fax integration and troubleshooting

f. Queue Matrix platform (or similar call center software)

g. Strong knowledge of SIP protocols, call routing, and telephony concepts.

h. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP.

i. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure.

Soft Skills :

What Youll Need :

ref : hirist.tech)