Exotel - Principal Engineer - Software Quality Assurance

About Exotel :

Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotels cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa.

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotels suite of communication APIs, Ameyos omnichannel contact centre (merger), and Cogno AIs conversational AI platform (acquisition) over the cloud. We are a $100 million Series D funded company with $60 million in ARR.

Job Summary :

The QA Automation Principal Engineer is a senior technical leader and subject matter expert specializing in the architecture, design, and implementation of advanced test automation solutions. This role is pivotal in driving the company's test automation strategy, championing cutting-edge automation frameworks and tools, and mentoring QA teams in automation best practices. The ideal candidate is a hands-on innovator with deep expertise in various automation technologies and a passion for building highly efficient, scalable, and robust automated testing capabilities to ensure top-tier software Strategy & Architecture :

• Define, architect, and drive the overarching test automation strategy and roadmap for the organization, ensuring alignment with business objectives and engineering goals.
• Design, develop, and maintain state-of-the-art, scalable, and reusable test automation frameworks across different platforms (web, mobile, API, backend, data).
• Lead the evaluation, selection, and implementation of new automation tools, technologies, and methodologies to continuously enhance automation efficiency and Leadership & Mentorship in Automation :
• Provide expert technical leadership, guidance, and mentorship to QA engineers and development teams on all aspects of test automation, including framework design, script development, execution, and maintenance.
• Establish and enforce best practices, coding standards, and design patterns for test automation.
• Lead by example in developing complex automation solutions and resolving challenging technical automation Advanced Automation Development :
• Actively design, develop, and implement sophisticated automated test scripts for complex features, critical end-to-end workflows, and non-functional requirements (performance, security, load).
• Develop innovative solutions for complex automation challenges, such as test data management, environment provisioning, service virtualization, and results analysis.
• Integrate automated tests seamlessly into CI / CD pipelines to enable continuous testing and rapid feedback & Influence for Testability & Automation :
• Collaborate closely with Software Architects, Development Leads, and DevOps Engineers to influence system design for optimal testability and automation feasibility.
• Advocate for and drive the adoption of "design for test automation" principles throughout the software development lifecycle.
• Effectively communicate automation strategies, technical designs, and test results to both technical and non-technical Optimization & Innovation in Automation :
• Continuously assess & identify opportunities to improve existing test automation processes, tools, & frameworks for greater efficiency, reliability, & speed.
• Champion the adoption of modern automation techniques, such as AI / ML in testing, visual validation, and self-healing automation.
• Drive initiatives to increase automation coverage, reduce manual testing efforts, and shorten release & Root Cause Analysis for Automated Systems :
• Lead advanced troubleshooting and root cause analysis for complex issues within the test automation infrastructure, frameworks, and automated test suites.
• Analyze automation execution results, identify flakiness, and implement solutions to improve test stability and :

Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical 10+ years of dedicated experience in software quality assurance, with at least 7+ years in a senior or lead role focused heavily on test automation architecture and development.

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Soft Skills :

Preferred Skills (Nice to Have) :

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