Senior Manager

Responsibilities :

• Develop Chat bot models
• Develop strategic recommendation to drive business growth and improvement
• Ensure solution aligns with organizational technology strategy
• Monitor and evaluate the effectiveness of strategic initiatives
• Participation in stakeholder interviews and documentation of business and technical requirements
• Develop and maintain technical roadmaps and architectural standards
• Candidate should be strong in Design and implement scalable, secure, and efficient solutions to meet business requirements
• Collaborate with cross functional teams to identify and prioritize technical requirements
• Good knowledge in Cloud technologies, AI / ML
• Quick and vivid learner, understand and learn Amex eco system and process
• Excellent verbal and written communication for technical and non-technical audiences with the ability to tailor and deliver communications to all levels of organizations from project teams to executive leadership
• Strong organizational, problem solving and analytical skills
• Proficient in the use of MS office, MS project, vision and other collaboration tools
• Exceptional PowerPoint designing and presentation skills
• Experience with Contact center – Nice to have