Customer Support Executive

We are looking for a Customer Support Executive (Chat Process) to handle customer queries and provide timely, accurate, and professional support via chat. The ideal candidate should have strong communication skills, a customer-first approach, and the ability to multitask effectively.

Key Responsibilities

Respond promptly to customer queries through live chat and email

Provide accurate information, resolve issues, and guide customers through processes

Maintain records of customer interactions and update internal systems

Identify customer needs and escalate complex issues to senior teams when required

Ensure excellent customer satisfaction through clear communication

Follow standard procedures and maintain service quality

Collaborate with internal departments to provide quick resolutions

Required Skills

Excellent written communication skills (English mandatory)

Good typing speed and accuracy

Strong problem-solving abilities

Customer-centric approach with patience and empathy

Basic understanding of customer support software (Freshdesk, Zendesk, CRM tools—preferred)

Ability to work in shifts (if required)

Eligibility Criteria

12th pass / Graduate / Postgraduate

Freshers can apply; prior chat support experience is a plus

Ability to communicate clearly and professionally

Comfortable with computers, typing, and multitasking