Service Desk Engineer

Technical Support, IT Support, IT Helpdesk)

Responsibilities :

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
• Support services for Microsoft related technologies : Windows Server, Exchange, SQL, SharePoint, etc.
• Implement and support disaster recovery solutions
• Technical services and support at the network level : WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support : VPN, Terminal Services, and Citrix
• System documentation maintenance and review in ConnectWise
• Communication with customers as required : keeping them informed of incident progress, notifying them of impending changes or agreed outages