Operations Manager

Job Description

The Operations Manager oversees end-to-end facility management services across multiple residential and commercial properties. This leadership role is responsible for manpower planning, client servicing, field team supervision, statutory compliance, vendor coordination, and ensuring SOP-driven, technology-enabled service delivery.

Key Responsibilities :

1. Manpower & Site Operations :

Supervise Field Officers and site supervisors to ensure disciplined manpower deployment and shift coverage.

Review attendance, absenteeism, and productivity metrics across all sites under control.

Oversee onboarding, training, and performance tracking of deployed staff (housekeeping, security, technicians, etc.).

2. Client & Account Management :

Maintain strong relationships with RWAs, MCs, builders, and corporate clients.

Conduct regular review meetings with clients to gather feedback and address escalations.

Ensure timely resolution of complaints raised through IVR, Jira, or WhatsApp channels.

3. Process, SOPs & Audits :

Implement and monitor SOPs for each service vertical (cleaning, security, maintenance).

Ensure all sites use digital checklists and reporting tools (QR-based systems).

Coordinate internal / external site audits and ensure 100% statutory compliance (PF, ESI, Labour Acts, etc.).

4. Logistics & Resource Planning :

Plan and approve material, uniform, and equipment supply based on site requirements.

Maintain site-wise inventory and usage logs; optimize costs while maintaining quality.

5. MIS, Billing & Payroll Coordination :

Verify site attendance and deployment data to support accurate billing and payroll.

Approve site invoices and coordinate with accounts for invoice submission and follow-up.

6. Business Growth & Retention :

Support business development team with site surveys, pricing inputs, and manpower plans.

Ensure client retention through consistent service delivery and relationship management.

Requirements

Graduate / Postgraduate in Management, Engineering, or relevant field.

Must own a two-wheeler / four-wheeler and be willing to travel across sites.

Flexible to work extended hours or Sundays during crisis situations or client inspections .

Must be physically fit and ready for site-level inspections as needed.

Good English and Telugu Communication

Minimum 5+ years of experience in facility management or operations leadership roles.

Strong understanding of statutory compliances, manpower management, and client servicing.

Fluent in English, Hindi, and local regional language preferred.

Benefits

Transportation Allowance

Requirements

Must own a two-wheeler / four-wheeler and be willing to travel across sites. Flexible to work extended hours or Sundays during crisis situations or client inspections. Must be physically fit and ready for site-level inspections as needed. Good English and Telugu Communication Minimum 5+ years of experience in facility management or operations leadership roles. Strong understanding of statutory compliances, manpower management, and client servicing. Fluent in English, Hindi, and local regional language preferred.