We are seeking a seasoned ServiceNow Architect to join our technology team, supporting a leading Investment Banking client . The ideal candidate will have hands-on experience in developing and customizing ServiceNow modules to support CSM(must) , ITSM, ITOM, CMDB, and custom workflows aligned with complex financial services environments.
You will work closely with global stakeholders to design and deliver scalable, secure, and high-performance solutions that automate operational workflows, support regulatory compliance, and improve service delivery in a highly regulated environment
Your skills and experience
- 12+years of IT experience, with 7+ years of hands-on ServiceNow development
- Proven experience delivering ServiceNow solutions across CSM(must), ITSM and at least one of : ITOM, HRSD.
- Solid understanding of JavaScript, GlideRecord, and Scripted APIs in ServiceNow.
- Familiar with Agile / DevOps methodologies and managing ServiceNow in sprint-based delivery.
- Experience with integrations using REST / SOAP, IntegrationHub, and MID Servers.
- Knowledge of CMDB, Discovery, Service Mapping, and platform governance practices.
- Excellent communication, stakeholder engagement, and leadership abilities.
- Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
- Good understanding of Investment Banking operations, support workflows, and regulatory environments
- Experience with Performance Analytics, Reporting, and ServiceNow Best Practices
- Ability to work with cross-functional and geographically distributed teams
- Strong debugging, problem-solving, and communication skills
- Familiarity with Investment Banking operations, such as workflow automation, client onboarding, or compliance
- Excellent analytical and communication skills with the ability to work independently and in teams