ServiceNow Global Delivery Leader

About Brillio :

Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital private equity, and growing at nearly 60% YoY since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.

With delivery locations across the United States, Romania, Canada, Mexico, and India, our growing global workforce of over 6,000 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Learn more www.Brillio.com .

Job Location : Bangalore

Mode of Work : Hybrid

Reports To : Managing Director, Delivery Head

Role Brief : Global Delivery Head - ServiceNow Practice

As the Delivery Head for ServiceNow Practice, you will lead and manage the end-to-end delivery of ServiceNow solutions across diverse clients and projects. Your primary responsibility will be to drive operational excellence, ensure client satisfaction, and achieve business growth objectives within the ServiceNow practice.

Required Expertise :

• Total Experience should be 20+ Years of experience.
• 15+ years in ServiceNow, with hands-on expertise across modules like ITSM, ITOM, ITAM, HRSD, SecOps, DevOps, CSM, GRC , etc.
• Strong credentials with ServiceNow certifications (mandatory).
• Strong technical acumen to design systems, interpret complex designs, and provide technical guidance.
• Excellent communication skills, both internally and with clients.
• Proven leadership managing P&L of $50–70M USD and driving 30% YoY growth .
• Deep involvement in pre-sales, proposal development , and contract negotiations .
• Track record of leading large, distributed teams ( 300–500 members ).
• Strong understanding of infrastructure and cloud ecosystems.
• Agile / Scrum, Quality Management, and Risk Mitigation experience.
• Ability to align technical strategies with business goals.

Critical Leadership Qualities :