Enrollment Advisor

Role overview

The Sales Executive will be responsible for talking to student leads on phone and WhatsApp, understanding their study abroad interest, explaining our services and converting them into enrollments for Shiva Immigration.

Key responsibilities

• Make outbound calls to new and existing leads shared by the company
• Call and message incoming enquiries from social media, walk ins and references
• Explain study abroad options, basic eligibility and services offered by Shiva Immigration
• Fix counselling appointments and ensure students actually attend the session
• Maintain regular follow up with all active leads till they enroll
• Update every call, follow up and status in the CRM or lead sheet
• Share fee structure, process steps and required documents clearly with students and parents
• Coordinate with the admission and visa team to ensure smooth handover of enrolled cases
• Achieve monthly targets for number of enrollments and fee collection
• Collect feedback from students and share suggestions to improve conversion

Required qualifications and skills

Personal attributes