Senior Project Manager

TM Branch Head_Detailed Job Description, KRAs

Location- New Delhi, 110030

Sitting-On Site

Job Overview :

The Transformation Head will be responsible for overseeing and streamlining

transformation processes across all projects, ensuring timely resolution of

Transformation Issues (TIs), optimizing workflows, and coordinating with internal teams,

Turnkey Partners (TPs), and clients. The role requires a proactive approach to quality

control, project execution, and maintaining customer satisfaction while adhering to

company standards.

Key Responsibilities :

1. Strategic Oversight & Leadership

Define and implement strategies for seamless project execution.

Establish and enforce best practices for transformation management.

Ensure transformation processes align with business goals and client

expectations.

Manage and mentor your reporting team

2. Transformation Issue (TI) Resolution & Quality Control

Monitor and ensure all TIs are documented and resolved promptly.

Implement corrective actions for recurring issues related to design, execution, or

workmanship.

Coordinate with relevant teams (Design, Estimation, Key Account Management) to

address TIs.

Approve final resolutions and ensure TIs are closed efficiently.

3. Site Visits & Project Monitoring

Conduct site visits regularly to inspect project progress and adherence to quality

standards.

Ensure timely execution of project phases while maintaining safety and efficiency.

Provide real-time updates in CRM and ensure seamless customer communication.

Oversee the Transformation Visit scheduling and execution.

4. Turnkey Partner (TP) Management

Finalize TP selection and provide final approval in the CRM.

Monitor TP performance and ensure workmanship, cleanliness, and pace meet

company standards.

Address TP-related issues and implement penalties or corrective actions as

needed.

5. Process Improvement & Reporting

Analyze project data and identify process inefficiencies.

Implement standard operating procedures (SOPs) for transformation

management.

Ensure all reports (Daily Progress Reports, MIS updates) are completed on time.

Provide strategic insights to senior management based on project analytics.

6. Financial & Contractual Oversight

Approve financial aspects related to TIs, rectification work, and credit / debit notes.

Ensure payment approvals are based on verified completion of work phases.

Monitor contract compliance and handle client escalations related to project

scope or BOQ adjustments.

7. Legal & Dispute Resolution

Act as the primary point of contact for handling disputes related to project

execution, payments, or contractual obligations.

Work closely with the companys legal firm to resolve legal matters, including

disputes with clients, vendors, and TPs.

Ensure all legal cases, arbitration, or mediation processes are documented and

followed up for timely resolution.

Provide recommendations to management based on legal insights to minimize

future disputes.

Key Performance Indicators (KPIs) :

Reduction in open Transformation Issues.

Improvement in project timelines and execution efficiency.

Quality adherence and reduction in workmanship issues.

Customer satisfaction scores and feedback.

Turnkey Partner performance and accountability.

Resolution time for disputes and legal matters