Unit Operations Manager

Key Accountabilities / Responsibilities

The most important end-results for which an incumbent would be held responsible at the end of the year.

• To ensure the smooth functioning of the maintenance activities, housekeeping activities, security, and reception.

Scheduling of H / K and Security and ensuring availability in coordination with the agency supervisors.

Training of housekeeping and security staff on code of conduct.

Conducts training for security staff on shoplifting, modus operandi of shoplifters, methods of questioning

Monitors the work of the security and housekeeping staff by ensuring that the prepared monthly, weekly & hourly checklists for Housekeeping & Security are adhered to.

Sorts out customer issues w.R.T parking (e.G. parking fee, scratch on car etc.)

Handling shoplifters as per laid down process.

Maintains all reports as per process.

Keeps store under surveillance at all points of time.

Ensures safe custody of keys and maintains records of the same.

Ensures safety norms by coordinating for regular inspections / safety audits and training on fire-fighting and disaster management.

Submits monthly returns

Overlook the functioning of the reception staff wrt their internal & external customer interactions & schedule their functioning as per the shifts