Service now Architect

Role Overview :

We are looking for an experienced ITOM, CMDB & ITAM Architect to design and implement enterprise-level solutions that optimize IT operations, asset management, and configuration data accuracy. The ideal candidate will have strong expertise in ServiceNow or similar platforms, with a deep understanding of ITIL processes and best practices.

Key Responsibilities :

Architecture & Design :

Define and implement architecture for CMDB , ITOM , and ITAM modules.

Design scalable solutions for Discovery , Service Mapping , Event Management , and Asset Management .

Implementation & Integration :

Configure and customize CMDB, ITOM, and ITAM modules on ServiceNow or equivalent platforms.

Integrate CMDB with ITSM, ITAM, procurement, and financial systems.

Governance & Compliance :

Establish CMDB governance, data quality standards, and reconciliation processes.

Implement ITAM policies for license compliance, audit readiness, and cost optimization.

Monitoring & Optimization :

Develop dashboards for CMDB health, ITOM performance, and asset utilization.

Optimize discovery schedules, service mapping accuracy, and asset lifecycle processes.

Stakeholder Collaboration :

Work with IT and business teams to gather requirements and deliver solutions.

Provide technical leadership and guidance to implementation teams.

Required Skills & Qualifications :

Experience : 10–12 years in ITOM, CMDB, and ITAM domains, with at least 5 years in architecture / design roles.

Technical Expertise :

Strong knowledge of ITIL framework and best practices.

Hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, Event Management, ITAM (SAM / HAM) .

Proficiency in integrations, workflows, and automation.

HLA, Cloud cost management, Metric Intelligence, Event management (good to have), CSDM, etc.. and ITAM also in CMDB / ITOM

Soft Skills :

Excellent communication and stakeholder management skills.

Strong analytical and problem-solving abilities.

Preferred Certifications :

ServiceNow Certified Implementation Specialist (Discovery / ITOM / ITAM)

ITIL Expert or Managing Professional

SAM Professional or equivalent

Notice Period-

CTC-

ECTC-

Architect Experience-

Current location-