Aptean - Lead Support Engineer - Ticketing SystemConfidential • Madurai, India
Aptean - Lead Support Engineer - Ticketing System
Confidential • Madurai, India
8 days ago
Job descriptionTo support and maintain the existing Oracle code base and debug the application. To Good knowledge of database packages and procedures Database scripting and data verifications Maintain accurate incident logs in ticketing systems (e., JIRA, ServiceNow). Ensure timely updates and communication regarding issue status to stakeholders. Track and report on incident resolution progress and follow-up actions. Work closely with Development, Operations, and QA teams to resolve production issues. Coordinate and facilitate incident resolution meetings or 'war rooms' when necessary. Act as a liaison between technical and non-technical teams to streamline problem resolution. Participate in post-incident reviews to identify root causes and long-term solutions. Analyze logs and diagnostic data to quickly identify the root cause of issues. Perform Code Review, Performance Tuning Functional expertise in modules Suggest and implement improvements to existing triage and support processes. Assist in automating repetitive tasks and enhancing monitoring capabilities. Provide feedback to improve system monitoring, documentation, and processes. Create and maintain troubleshooting guides and SOPs for handling recurring issues. Document incident resolution processes for future reference. Essential Technical Knowledge : Strong understanding of production environments and IT infrastructure (e., databases, servers). Proficiency in monitoring tools (e., Instana) and ticketing systems. Experience with Linux / Unix commands and scripting for troubleshooting. Experience with complex data modelling / entity relation modelling and design techniques, database normalisation theory, data dictionary, and schema design techniques. Expertise in SQL : sub-queries, joins, oracle inbuilt functions Expertise in PL / SQL : collections, VARRAY, exception handling, cursors, package / procedure / function Knowledge of Version Control tools, e., SVN Debug J2EE applications using tools like JProfiler, JConsole, or VisualVM. Strong knowledge of Java / J2EE, JSP Servlet, Web Service, REST, SOAPUI Identify memory leaks, thread deadlocks, and performance bottlenecks. Optimize database queries and enhance system efficiency. Ability to quickly diagnose complex technical issues under pressure. Solid analytical and troubleshooting skills. Review Java J2EE code, APIs, and system dependencies to understand and resolve issues. Property & Casualty Insurance background (preferred) with Policy domain expertise. Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). Prior experience in production support, incident management, or triage roles. Certifications in ITIL, DevOps, or relevant areas are a plus.
Description
Incident Triage and Resolution :
- Monitor production systems for alerts and incidents.
- Prioritize and triage incoming incidents based on severity and impact.
- Escalate critical incidents to the appropriate teams or subject matter experts.
- Monitor, investigate, and troubleshoot production issues in Java J2EE applications.
Issue Tracking And Reporting
UTP And UT
Collaboration With Cross-Functional Teams
Root Cause Analysis
QC Support
Process Improvement
Documentation
Skills / Attributes Required
Performance Monitoring & Optimization
Problem-Solving Skills
Functional Skills
Qualifications
This role is critical in maintaining the stability of production systems, ensuring quick incident recovery, and preventing future disruptions through continuous improvement
(ref : hirist.tech)
Skills Required
Unix, Servicenow, Java J2ee, Jconsole, Pl Sql, Jira, Svn, Sql, Jprofiler, Rest, Linux, visualvm , Soapui, Oracle
Create a job alert for this search
Lead System Engineer • Madurai, India
Related jobs
)
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private Limited • Madurai, IN
Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show more
Last updated: 18 days ago • Promoted
Senior Customer Support Engineer
StitchFin • Madurai, IN
StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show more
Last updated: 23 days ago • Promoted
Application Specialist
Repario • Madurai, IN
We are seeking a highly skilled Application Specialist to provide first-call resolution support for hosted eDiscovery applications and infrastructure services.
Primary duties include providing clien...Show more
Last updated: 23 days ago • Promoted
Technical Support Engineer
Cyvica Technologies • Madurai, IN
Cyvica Technologies Pvt Ltd is a leading cloud and security solutions provider, empowering businesses to adopt Microsoft Cloud with confidence and advanced protection.
We specialize in Azure, Micros...Show more
Last updated: 20 hours ago • Promoted • New!
Contact Center support Engineer
Numeric Technologies • Madurai, IN
Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact).
Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show more
Last updated: 23 days ago • Promoted
Desktop Engineering Support
Luxoft • Madurai, IN
Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity.
Work with business partners to understand needs and pain points that impac...Show more
Last updated: 15 days ago • Promoted
APAC AWS Alliance Lead
SoftwareOne • Madurai, IN
Ready to build something from the ground up?.Passionate about driving strategic partnerships with AWS across APAC?.Thrive in fast-paced, cross-cultural environments where ambiguity is the norm?.AWS...Show more
Last updated: 19 days ago • Promoted
Technical Support Engineer
Atlassian • Madurai, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 20 days ago • Promoted
Senior Technical Support Engineer
Atlassian • Madurai, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 7 days ago • Promoted
Technical Support Engineer
Alvaria CX • Madurai, IN
From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show more
Last updated: 30+ days ago • Promoted
Senior SolarWinds Automation Engineer
The AES Group • Madurai, IN
Role – Network Tools Engineer L4.Location – Preferably Chennai – Remote Options Available.Mandate Skill : PowerShell Development – Any Monitoring tools Experience – Like Solarwinds OR logic Monitor...Show more
Last updated: 5 days ago • Promoted
Enterprise Engineer
Estarta Solutions • Madurai, IN
The Enterprise Engineer will be a key contributor within Customer Delivery Engineering, providing support for large-scale solutions and resolving complex technical issues through deep technical exp...Show more
Last updated: 23 days ago • Promoted
SailPoint Engineer
Imetris Corporation • Madurai, IN
Kindly read the job description CAREFULLY before applying.Prefer candidates who can start within 3-4 weeks.Location : Prefer local to Mumbai.
Beanshell development experience with SailPoint IdentityI...Show more
Last updated: 15 days ago • Promoted
Senior Application Support Engineer
Zeller • Madurai, IN
At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show more
Last updated: 30+ days ago • Promoted
Emulation Engineer / Lead
eInfochips (An Arrow Company) • Madurai, IN
Role : Emulation Engineer / Lead.Job Location : Noida, Chennai, Bangalore, Hyderabad, Ahmedabad.You must be having BS or MS in Electrical OR Electronics engineering.
Minimum 4+ Years of Emulation Expe...Show more
Last updated: 30+ days ago • Promoted
Core Integrator Engineer (Telecommunications)
Vandey Global Services • Madurai, IN
Vandey Global Services, established in 2017 and based in Bangalore, is a leading HR and employment services firm providing end-to-end workforce solutions.
We specialize in recruitment, payroll manag...Show more
Last updated: 23 days ago • Promoted
Application Support Engineer
Sycamore Informatics Inc. • Madurai, IN
Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show more
Last updated: 30+ days ago • Promoted
Lead Engineer
Hyqoo • Madurai, IN
Design, deploy, and manage AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions.
Assist in the design, implementation, and maintenance of backup, ...Show more
Last updated: 17 days ago • Promoted