Technical Support Software Engineer

This role is for one of Weekday’s clients

Salary range : Rs 500000 - Rs 800000 (ie INR 5-8 LPA)

Min Experience : 2 years

JobType : full-time

Requirements

About the role

We are looking for a highly motivated and skilled Support Software Engineer to join our team on a night shift schedule. This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills. The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges.

• Client Relationship Management : Serve as the primary point of contact for client queries, delivering exceptional communication, and ensuring swift issue resolution to maintain high client satisfaction.
• Technical Troubleshooting and Resolution : Troubleshoot and resolve minor to intermediate software application issues, ensuring minimal disruption for users.
• Information Collection and Escalation :   Gather detailed technical information from clients, thoroughly understand the problem context, and effectively relay the information to development leads for advanced resolution.
• Cross-functional Collaboration : Work closely with development leads and cross-functional teams to provide support and resolution for customer issues.
• Comprehensive Documentation :   Meticulously document client issues, actions taken, and resolutions to build a robust knowledge base for future reference and continuous improvement.
• Software Lifecycle Contribution : Actively participate in maintaining, supporting, and optimizing software throughout its lifecycle, including identifying and implementing bug fixes and enhancements.
• Automation of Support Processes (Good to Have) : Identify opportunities to automate redundant, repetitive support tasks to improve efficiency and reduce manual effort.

Required Skills and Qualifications

Preferred Skills

Work Environment