AI Workflow Automation Specialist

About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Title : Servicenow Now Assist

Location : PAN INDIA

Work Mode : Hybrid Mode

Experience : 8 + Years

Job Type : Contract to hire (C2H)

Notice Period : - Immediate joiners.

Job Description :

• Lead ServiceNow development in implementing solutions for AI Applications Testing
• Implement Now Assist and Conversational AI Virtual Agent to enhance self service and reduce manual workload
• Develop and maintain AI driven observability solutions deriving insights from logs metrics and traces
• Create RESTSOAP API integrations between ServiceNow and external AIML platforms observability tools and enterprise apps
• Design end to end workflows across AI Testing domain to test AI powered applications Conversational Interfaces Agentic workflows Traditional ML models and etc
• Automate data ingestion event correlation and AIdriven resolution workflows
• Ensure adherence to ITIL best practices and enterprise security standards in AIenabled solutions
• Establish governance and transparency for AIdriven decisions
• Continuously enhance ServiceNow performance scalability and automation accuracy to drive ITSM effectiveness
• Qualifications
• 6 years of combined experience in ServiceNow development and object oriented programming Java JavaScript Python
• ServiceNow CSA and CAD certified
• Hands on with AIML models RPA tools and predictive intelligence solutions
• Minimum 4 years of hands on ServiceNow development experience
• Advanced proficiency in JavaScript Glide scripting Business Rules UI policies and ServiceNow APIs python scripting
• Strong knowledge of data structures design patterns performance scalability optimization
• Experience with modern UI frameworks Angular React
• Practical expertise in AIML model integration AI Ops and workflow orchestration with Agentic AI
• Solid understanding of ITIL processes across Incident Change Request and Problem Management
• Familiarity with Cloud platforms Azure AWS and AIML frameworks eg Azure OpenAI
• Proven experience integrating external AI models via RESTSOAP APIs