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Information Technology Project Coordinator

Information Technology Project Coordinator

SISL GlobalCoimbatore, IN
11 days ago
Job description

Key Responsibilities

  • Coordinate the scheduling and dispatch of field technicians for onsite IT service requests, installations, and

maintenance activities.

  • Act as the primary liaison between clients, internal teams, and field staff to ensure service expectations are met.
  • Track and monitor ongoing dispatch requests to ensure timely resolution and SLA compliance.
  • Manage project documentation including work orders, site completion reports, timesheets, and escalation logs.
  • Maintain and update dispatch trackers, project schedules, and daily reports using tools such as Excel, Google Sheets,

    • or a project management platform.

  • Assist in onboarding new technicians and maintaining their availability, skill sets, and region mapping.
  • Identify potential scheduling conflicts, resource shortages, or risk areas and escalate as needed.
  • Participate in client calls and internal reviews to report project progress, KPIs, and performance metrics.
  • Collaborate with the accounts / billing team to ensure proper documentation is shared for invoicing.
  • Support the Transition or Operations Team during the initial phase of new projects or expansions.

    • Required Skills & Qualifications

  • Bachelor's degree in IT, Business Administration, or related field.
  • 2-4 years of experience in project coordination or service delivery, preferably in IT dispatch or field services.
  • Strong organizational and multitasking abilities with excellent attention to detail.
  • Proficient in MS Excel, MS Teams, Outlook, and project management tools like Asana, Trello, or ServiceNow.
  • Strong verbal and written communication skills.
  • Ability to work under pressure and handle multiple service tickets in parallel.
  • Understanding of IT hardware (desktops, printers, network devices) is a plus.

    • Preferred Qualifications

  • Prior experience coordinating technicians across multiple regions (especially remote / rural sites
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    Information Technology Project Coordinator • Coimbatore, IN